AAA Growers is seeking to recruit a dynamic, detail-oriented, and customer-focused Key Accounts Manager to join our team. The successful candidate will play a key role in ensuring efficient service delivery, effective sales coordination, and excellent customer satisfaction through proactive order management and client engagement.
Key Tasks and Responsibilities
Input all orders received into the internal sales tracking system (Veg Manager).
Daily confirmation of orders to all clients by sending pack plans across different clients.
Liaise with clients on day-to-day adjustment of orders.
Prepare and analyze sales reports and trends to assist management in strategic decision-making.
Ensure all orders are captured in the system to provide accurate packaging requirements and ensure any changes or promotions are communicated to the packaging team in time.
Ensure adequate and optimal booking of freight space based on customer orders.
Send clients freight confirmation from shipping agents and inform them of any delays, cancellations, or changes verbally and in writing.
Oversee the follow-up on client portfolio payments.
Ensure all prices are updated according to the specific season and client agreements.
Optimize quality of service and business growth by anticipating client needs and suggesting promotions.
Develop strategies for more effective sales, both individually and as part of a wider team.
Ensure all client orders are well-planned and executed by the Planning Coordinator.
Prepare and manage promotions for key clients and ensure system updates reflect these.
Send weekly availabilities to all customers (excluding key customers) following approval from the Sales & Logistics Director.
Requirements and Qualifications
Bachelor’s degree in Supply Chain Management, Business Administration, Sales & Marketing, Logistics, or a related field.
Proven experience in sales coordination, customer service, logistics, or supply chain operations.
Strong communication and interpersonal skills.
Excellent analytical and reporting capabilities.
High attention to detail and ability to work under pressure.
Proficiency in Microsoft Office and experience with ERP or Sales tracking systems.
Interested and qualified candidates should apply by visiting the following link: AAA Growers Online Application. Alternatively, you can access the application through the company website at www.aaagrowers.co.ke.
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