IT Change Configuration Management & Monitoring Officer

Role Overview

The IT Change Configuration Management & Monitoring Officer is responsible for the day-to-day execution, coordination, and administration of all change and release processes across the Group. The role ensures proper logging, categorization, documentation, compliance, scheduling, validation, and communication of changes. Additionally, it supports release cycles by ensuring that deployment packages, release documentation, and approvals are complete, accurate, and compliant with Group Change & Release Management frameworks. This role acts as the operational engine of Change & Release Governance across all Equity Group Holdings (EGH) subsidiaries.

Key Responsibilities

Configuration Management (CMDB) Governance

• Support Group-wide Configuration Management governance and ensure CMDB accuracy across all subsidiaries.
• Maintain configuration items (CIs), relationships, service maps, and dependency models.
• Define and enforce CMDB data quality rules, standards, lifecycle controls, and update processes.
• Govern CI onboarding, updates, retirement, and auditing processes.
• Ensure CMDB is fully integrated with Change, Incident, Problem, and Release Management.
• Perform periodic CMDB reconciliation against discovery tools, infrastructure inventories, and application lists.
• Lead CMDB audits and ensure compliance with internal and regulatory expectations.
• Manage configuration baselines for critical systems (Core business systems, Digital Channels, Cybersecurity, Network).

Monitoring & Automation Governance

• Lead monitoring automation strategy to improve visibility, alerting, and proactive risk detection.
• Work with Infrastructure, Cloud, Network, and Cybersecurity teams to automate monitoring of critical assets.
• Ensure reliability and completeness of monitoring dashboards and alerting mechanisms.
• Manage monitoring tool governance (e.g., SolarWinds, Logrythm, Dynatrace, etc.).
• Validate monitoring coverage for major changes, releases, and new system deployments.

Change Governance Integration

• Provide impact assessment insights using configuration dependencies and service maps.
• Ensure all changes update the CMDB appropriately and accurately.
• Validate that rollback plans and implementation plans reflect correct configuration relationships.

Continuous Improvement & Risk Management

• Drive automation initiatives that enhance visibility, reduce manual errors, and improve operational efficiency.
• Conduct configuration-related risk assessments and remediation tracking.
• Lead capability-building and training for configuration and monitoring automation practices.
• Work with vendors and partners to enhance CMDB, monitoring, and automation tooling capabilities.

Reporting & Stakeholder Management

• Produce CMDB data quality dashboards, monitoring automation scorecards, and governance KPIs.
• Provide insights to Change Control Manager and IT Leadership on configuration risks and control gaps.
• Present CMDB and monitoring compliance updates in governance forums and audit engagements.

Requirements

Experience

• 2-3 years in Configuration Management, Monitoring, IT Operations, or Infrastructure Governance.
• Experience managing CMDB governance in enterprise environments.
• Background working with monitoring automation and discovery tools.
• Experience in regulated industries (banking preferred).

Academic Qualifications & Certifications

• Bachelor’s Degree in IT, Computer Science, Information Systems, or a related field.
• ITIL v4 Certification (Must-have).

Skills & Competencies

• Technical: Strong expertise in ITIL v4, CMDB discovery tools, and monitoring systems (SolarWinds, Logrythm, Dynatrace). Knowledge of ITSM processes and dependency mapping.
• Leadership: Attention to detail, strong analytical and problem-solving skills, and effective stakeholder engagement.

How to Apply

Interested and qualified candidates should apply online through the Equity Bank career portal on equitybank.taleo.net. The application deadline is March 10, 2026.