Role Overview
World Vision is an international Christian relief, development, and advocacy organisation working to create lasting change in the lives of children, families, and communities. The Humanitarian Accountability Officer is responsible for leading the design, implementation, and monitoring of Accountability to Affected Populations (AAP) strategies. This role ensures that humanitarian responses are transparent, participatory, and responsive to the needs and feedback of communities, in line with international standards such as the Core Humanitarian Standard (CHS) and IASC Framework.
Key Responsibilities
Accountability to Affected Populations (AAP)
- Lead the design, implementation, and monitoring of AAP strategies aligned with the IASC AAP Framework, Core Humanitarian Standard (CHS), and UNOCHA funding requirements.
- Ensure communities are informed of their rights, entitlements, selection criteria, and complaint channels.
- Promote meaningful participation of affected populations, including women, youth, persons with disabilities, and marginalized groups.
- Ensure do-no-harm and conflict-sensitive approaches in community engagement.
Complaints and Feedback Mechanisms (CFMs)
- Establish and oversee safe, accessible, confidential, and functional CFMs (hotlines, help desks, suggestion boxes, digital platforms).
- Develop and implement Standard Operating Procedures (SOPs) for feedback and complaints handling.
- Ensure sensitive complaints (e.g., SEA/SH, protection issues) are handled in line with safeguarding protocols.
- Track trends in feedback and complaints and ensure timely response and corrective action.
Community Engagement and Communication
- Coordinate two-way communication with affected populations.
- Support teams to develop community-friendly information materials in local languages.
- Strengthen staff capacity on inclusive communication techniques.
- Facilitate community consultations to inform programme design and adaptation.
Monitoring, Learning, and Adaptation
- Integrate accountability indicators into MEAL frameworks.
- Analyse feedback data to identify programmatic gaps, risks, and community priorities.
- Support real-time programme adaptation based on community input.
- Document lessons learned and best practices for reporting to OCHA and other donors.
- Design and implement an Accountability & Learning plan to track delivery against project objectives.
- Review and update log frames, M&E Plans, project indicators, and detailed implementation plans.
Project Integration and Training
- Conduct training and coaching for programme and field staff on AAP principles and protection mainstreaming.
- Support partners to comply with UNOCHA accountability standards.
- Provide technical support in carrying out baseline assessments, midterm reviews, and end-of-program evaluations.
- Monitor Drought response program implementation levels and report progress.
- Ensure timely analysis of monitoring data and dissemination to key stakeholders.
Networking and Collaboration
- Act as the technical focal point for AAP within the organization.
- Represent the organization at inter-agency AAP working groups, protection forums, and OCHA-led coordination platforms.
Requirements and Qualifications
- Bachelor’s degree in Monitoring & Evaluation, Statistics, Economics, Development Studies, Social Sciences, or a related field.
- Minimum 3–5 years of relevant experience in MEAL or accountability roles within development or humanitarian settings.
- Demonstrated experience in designing and implementing Accountability systems, tools, and frameworks.
- Experience in conducting field monitoring, evaluations, assessments, and surveys.
- Experience working with NGOs, UN agencies, or donor-funded projects is highly desirable.
- Knowledge of humanitarian standards (UNOCHA, Sphere, OECD-DAC) and safeguarding principles (including PSEA).
- Proficiency in data management tools (Excel, SPSS, STATA, Power BI) and digital data collection (KoboToolbox, ODK).
- Familiarity with the Kenya Data Protection Act (2019).
How to Apply
Interested and qualified candidates should apply via the World Vision recruitment portal. Ensure you submit your application before the deadline.
