At ALX, we’re unlocking the future we want to see. We’re catalyzing the transformation of Africa, by developing the next generation of bold, innovative, ethical and entrepreneurial leaders. We’re unlocking the potential of the world's largest workforce. The future is calling: be the answer.
ALX Africa is seeking a motivated and passionate Learning Team Intern to support learners as they progress through their ALX programs, from enrollment to graduation. The hub community and operations intern will play a critical role in enhancing the learner experience by providing consistent engagement, guidance, and support, while collaborating with the wider team to ensure program success. This is an in person position.
Responsibilities
Provide timely support and guidance to learners throughout their ALX program journey
Assist with onboarding activities to help learners successfully start their courses
Track learner progress, identify challenges, and proactively offer solutions
Support data collection and reporting on learner milestones and program outcomes
Facilitate communications and engagement campaigns across multiple channels
Collaborate with mentors, program managers, and other stakeholders to coordinate learner support
Assist with organizing learning events, webinars, or workshops to drive community engagement
Contribute ideas to improve learner experience processes and systems
Any other roles assigned to assist in the learner or larger community engagement.
Skill Requirements
Essential
Strong verbal and written communication skills
Ability to engage and motivate learners from diverse backgrounds
Excellent organizational skills and attention to detail
Problem-solving mindset with the ability to work independently and collaboratively
Proficiency with common digital tools (Google Workspace, Slack, Zoom, etc.)
Data analysis skills to interpret learner attendance and progress report
Preferable
Previous experience in education support, customer service, or learner engagement
Experience managing social media communities or digital learning platforms
Basic understanding of program/project management tools
Exposure to data visualization tools (e.g., Google Data Studio, Power BI)
