Hospitality and TourismFull-TimeMid-level(3-5 yrs)
Job Description
Our client, a hotel, is seeking a Housekeeping Supervisor to oversee the daily operations in the housekeeping department. The Housekeeping Supervisor will be responsible for coordinating and supervising housekeeping activities to ensure guest rooms and public areas meet the hotel’s hygiene, safety, and quality standards.
Core Duties and Responsibilities
Operational Oversight: Supervise daily housekeeping operations to ensure rooms and public areas meet required cleanliness standards.
Staff Coordination: Prepare duty rosters and allocate daily tasks to the housekeeping team.
Inspections: Inspect guest rooms and public areas to ensure cleanliness and report any maintenance issues.
Guest Services: Handle basic guest requests and complaints related to housekeeping in a polite and timely manner.
Personnel Management: Take part in hiring, training, and guiding housekeeping staff including room attendants and laundry staff.
Inventory Management: Ensure availability of cleaning supplies, linen, and guest amenities by monitoring stock and placing orders when needed.
Collaboration: Coordinate with the front office and maintenance teams to ensure smooth room turnaround.
Compliance: Ensure staff follow health, safety, and hygiene procedures at all times.
Equipment Maintenance: Maintain housekeeping equipment and ensure proper usage of the tools.
Quality Assurance: Participate in audits, quality assurance programs, and inspections to ensure brand and regulatory compliance.
Record Keeping: Maintain accurate records including room status reports and lost-and-found logs.
General Support: Perform any other reasonable duties assigned by management.
Job Specifications and Qualifications
A Diploma or Degree in Hospitality, Business Management, or a related field.
At least 2 - 3 years of housekeeping experience within the hospitality industry.
Any other relevant professional certification is an added advantage.
Key Competencies
Strong Leadership and Management skills.
High attention to detail.
Excellent organizational and time management skills.
Good communication and interpersonal skills.
Ability to solve problems effectively.
High level of integrity and professionalism.
How to Apply
Interested and qualified candidates should forward their CV to: careers@emergeegressconsulting.com using the position as the subject of the email.
How to Apply
Interested and qualified candidates should forward their CV to: careers@emergeegressconsulting.com using the position as the subject of the email. You can also apply online via the portal: https://www.myjobmag.co.ke/job-application/1202449
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