Head of Housekeeping, Hotel - Amboseli & Masaai Mara

Core Duties and Responsibilities

• Supervise daily housekeeping activities and ensure rooms and public areas are cleaned to required standards.
• Assist in hiring, training, and guiding housekeeping staff including room attendants and laundry staff.
• Prepare duty rosters and allocate daily tasks to the housekeeping team.
• Inspect guest rooms and public areas to ensure cleanliness and report any maintenance issues.
• Ensure availability of cleaning supplies, linen, and guest amenities by monitoring stock and placing orders when needed.
• Handle basic guest requests and complaints related to housekeeping in a polite and timely manner.
• Work closely with the front office and maintenance teams to ensure smooth room turnaround.
• Ensure staff follow health, safety, and hygiene procedures at all times.
• Ensure proper maintenance and optimal use of housekeeping equipment.
• Participate in audits, quality assurance programs, and inspections to ensure brand and regulatory compliance.
• Maintain simple records such as room status and lost and found items.
• Perform any other reasonable duties assigned by management.

Job Specifications and Qualifications

• Diploma or Degree in Hospitality, Business Management or related field.
• At least 2 years’ housekeeping experience within the hospitality industry.
• Any other relevant professional certification is an added advantage.

Key Competencies

• Leadership and Management skills
• Attention to Detail
• Organizational skills
• Excellent Communication skills
• Problem-Solving
• Time Management Skills
• High Integrity