Guest Experience Curator

Responsibilities

• Welcome and greet guests upon arrival, providing a warm and professional first impression.
• Handle guest inquiries, requests, and complaints promptly and efficiently.
• Coordinate with various departments to ensure guest needs are met.
• Provide information about hotel services, local attractions, and activities in Nairobi.
• Maintain accurate guest records and update information in the hotel management system.
• Anticipate guest needs and proactively offer assistance.
• Resolve guest issues and concerns in a timely and satisfactory manner.
• Promote hotel services and amenities to enhance guest experience and increase revenue.
• Ensure compliance with hotel policies and procedures while maintaining high standards of customer service.
• Curate moments for the guests.

Qualifications and Requirements

• Previous experience in hospitality or customer service.
• Bachelor's degree in Hospitality Management, Tourism, or related field preferred.
• Excellent communication skills with fluency in English; additional languages are a plus.
• Strong problem-solving abilities and attention to detail.
• Computer literacy, including proficiency in MS Office and hotel management software.
• Familiarity with hotel operations and guest service standards.
• Knowledge of local attractions and services in Nairobi.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Professional appearance and friendly demeanor.
• Empathetic and supportive attitude towards guests.
• Ability to work well under pressure and handle multiple tasks simultaneously.
• Must be able to work in NAIROBI.

How to Apply

Interested and qualified candidates should apply via the SmartRecruiters platform using the following link: Apply to MGallery Hotel Collection