Hospitality and TourismFull-TimeJunior-level(1-2 yrs)
Job Description
Kenyatta University is a multi-campus public university in Kenya. The university is seeking a Front Office Cashier to manage financial transactions and provide excellent customer service at its hospitality-related facilities.
Duties and Responsibilities
Payment Processing: Handle guest payments for room charges, dining, spa services, and other hotel amenities. Process cash, credit cards, and digital transactions accurately and securely. Issue receipts, refunds, and change as necessary.
Customer Service: Ensure a positive and pleasant experience for all guests by assisting with inquiries, addressing financial complaints, and resolving issues promptly and professionally.
Billing and Invoicing: Prepare and issue bills and invoices for guest services and products. Verify guest information and ensure billing accuracy. Manage guest account balances and process settlements efficiently.
Records and Reporting: Maintain accurate records of all transactions and payments. Ensure proper documentation and filing of financial records. Prepare daily cash reports and balance cash drawers at the end of each shift.
Inventory Management: Monitor and manage the inventory of cash and change. Request additional supplies as needed to maintain adequate levels.
Compliance and Security: Follow hotel policies and procedures for financial transactions and security. Ensure compliance with relevant laws and regulations. Protect guest information and maintain confidentiality.
Collaboration: Work closely with other departments (front desk, housekeeping, food and beverage) to ensure smooth operations. Coordinate with the finance department for accurate financial reporting and reconciliation.
Other Duties: Perform any other duties as assigned.
Skills and Qualifications
Education: Diploma or certificate in accounting, hospitality and tourism, or a related course. CPA (II) will be an added advantage.
Experience: A minimum of 2 years of experience as a cashier, preferably in the hospitality industry.
Systems Knowledge: Proficiency in Opera or Fidelio Suite 8 systems.
Communication: Excellent verbal communication and interpersonal skills.
Customer Focus: Strong customer service skills with a professional and friendly demeanor.
Technical Skills: High level of accuracy and attention to detail in handling transactions. Proficiency in basic accounting skills.
Organization: Strong organizational skills to manage records and documentation.
Terms of Service
The terms of service include a basic salary and a house allowance.
How to Apply
Applicants should provide full details of educational and professional qualifications, work experience, present post and salary, applicant’s telephone number, and e-mail address. Copies of certificates and testimonials should also be enclosed, giving the names and addresses of three (3) referees who are conversant with the applicant’s competence in the area of specialization.
Applicants and Referees should write directly to:
Deputy Vice-Chancellor (Administration & Finance)Kenyatta UniversityP.O. BOX 43844 – 00100NAIROBI
Applications and letters from the referees should be received not later than 13th March 2026.
How to Apply
Applicants should provide full details of educational and professional qualifications, work experience, present post and salary, telephone number, and email address. Include copies of certificates, testimonials, and names/addresses of three (3) referees. Address applications and referee letters to: Deputy Vice-Chancellor (Administration & Finance), Kenyatta University, P.O. BOX 43844 – 00100, NAIROBI. Deadline: 13th March 2026.
