The Co-operative Bank of Kenya is seeking a Field Services Officer to manage and coordinate field activities supporting the bank's agricultural portfolio, specifically within the coffee value chain. The successful candidate will engage directly with coffee growers, estates, and cooperatives to promote coffee production, facilitate access to credit, and ensure efficient service delivery and marketing.
Key Responsibilities
Work Planning: Develop and execute monthly work plans for Annual General Meetings (AGMs), farmers’ field education days, and CMC meetings.
Training and Facilitation: Organize and facilitate training sessions for members, CMC members, and managers.
Reporting: Provide regular updates to the CEO on field outcomes and conduct quarterly performance reviews.
Market Expansion: Proactively market and secure Agency and brokerage contracts to increase market share; review and renew auction and direct market contracts.
Industry Promotion: Conduct marketing intelligence and promote coffee production, processing, and marketing strategies.
Data Management: Collect and analyze field data on coffee production to inform strategic focus.
Customer Relations: Maintain structured customer contact through visits, communicate sales progress, and resolve customer issues promptly.
Advisory: Attend customer education days and AGMs to advise on best practices.
Credit Management: Visit growers and estates for credit discussions, analyze applications, and evaluate repayment ability based on cash flows and coffee quality.
Compliance and Recovery: Ensure proper documentation and recovery of credit requests while adhering to lending guidelines and bank policies.
Logistics: Liaise with the warehouse department for clean coffee deliveries and ensure proper use and maintenance of company motor vehicles in accordance with fleet guidelines.
Skills, Competencies, and Experience
Education: Bachelor’s degree in Commerce, Business Administration, or Marketing. A Diploma in an Agriculture-related field is an added advantage.
Experience: Minimum of 3 years of experience in dealing with coffee growers.
Domain Expertise: Exposure to the coffee value chain and previous experience in relationship management and customer training.
Technical Skills: Proficiency in computer literacy.
How to Apply
Interested and qualified candidates should visit the Co-operative Bank of Kenya career portal at www.co-opbank.co.ke to submit their application. Alternatively, use the direct application link provided by the job board.
