iColo: A Digital Realty Company, is the leading carrier-neutral data center provider operating state of the art facilities in Kenya and Mozambique. We serve a broad spectrum of clients - Telecom carriers, ISPs & peering points, IT & cloud providers, content providers, enterprise & financial services customers.
Role Overview
The Engineering Intern will support operations, maintenance, and customer implementation within the data center environment. This role involves day-to-day infrastructure surveillance, assisting in technical projects, and ensuring high standards of health and safety.
Responsibilities
Operations and Compliance
- Adhere to and uphold company safety policies, operational efficiency, and core values.
- Provide technical customer service support and perform operational technical interventions for Customers.
- Assist in the implementation of technical projects and support activities, including setup, commissioning, decommissioning and documentation of equipment.
- Ensure compliance with company policies and regulations, including executing customer request reporting and administration.
- Document and analyze progress, issues, and outcomes, driving continuous improvement initiatives.
- Assist in designing Customer design packs for deployment and liaise with Area Facility Manager and Facility Supervisor on Capacity Planning of the Data Center.
- Perform day-to-day infrastructure surveillance and inspections via regular site walks and monitoring the building management system.
- Monitor Data Centre Power consumption and Customer Power consumption.
- Perform Tool Audits and power audits and update the Area Facility Manager.
- Continuously update the Patch Manager.
- Act as a first point of contact for ESC for technical requests and Customer escalation in line with the escalation matrix.
- Act as first line of response on alarms and handle or escalate alarms according to guidelines.
- Participate in the full continuous (24x7) call-out team.
- Ensure all work is carried out in compliance with relevant policies and regulations including conducting risk assessments when necessary.
Maintenance
- Assist in executing maintenance and repairs of buildings and equipment such as Generators and UPS as planned by the Area Facility Manager and documenting the results.
- Document all maintenance and repairs made on buildings and equipment in a timely fashion.
- Monitor and supervise repairs and maintenance executed by Contractors and sub-contractors and document the results.
- Monitor equipment and installations to ensure adherence to technical and safety standards.
Customer Support and Technical Interventions
- Provides technical customer service support and carries out operational technical interventions requested by clients.
- Handles Customer requests according to instructions from CIM and the Area Facility Manager which include: Customer equipment migration through labeling, installations, documentation, and testing; Emergency troubleshooting and maintenance of customer infrastructure (reboot, reset, handle connectivity issues) as per hands and eye requests; and Special maintenance requests (e.g. simple repairs, equipment exchange, technical measurements).
- Ensure proper shift handover on work progress.
Customer Implementation Services
- Oversee the migrations and implementation activities in accordance to the CIM procedures.
- Responsible for the set-up and decommissioning of Cross Connects through cabling, installation, documentation and testing according to the decommissioning procedure.
- Supervise installation of Customer Equipment in the data center by the Customers and keep a complete record of the process and results.
Health and Safety
- Adhere and uphold all health and safety practices.
- Conduct Health and Safety Inductions on Contractors and Customers.
- Report all Site HSE incidences and near misses and follow the escalation matrix.
- Oversee Contractor services ensuring they meet the HSE standards.
Additional Responsibilities
- Take on other special projects/assignments as directed by Area Facility Manager.
- Be an active participant and make observations & suggestions towards the improvement of the data center effectiveness and efficiency.
- Any other tasks assigned by the Facility Manager or Supervisor in-charge.
Qualifications and Requirements
- Bachelor’s degree in Electrical and Electronics Engineering, Mechanical or Mechatronics Engineering or related Engineering fields.
- Minimum 0-3 years of experience in Telecommunications or electromechanical environment or general experience in the Engineering Industry.
- Strong troubleshooting skills and RCA (Root Cause Analysis) capability.
- Skilled in Microsoft office and Service Management applications (e.g. Excel).
- Understanding of Engineering or electromechanical environments.
- Familiarity with network infrastructure and measurement tools.
- Communication skills including customer communication and handling customer requests / Complaints.
Soft Skills
- Proactive and customer-focused mindset, showing dedication to customer service and exceeding business goals.
- Attention to detail and a hands-on approach to tasks, coupled with a strong drive for continuous learning and development.
- Enhanced team-oriented mentality, actively contributing to team effectiveness and demonstrating adaptability and flexibility.
- Effective communication skills within the team and across different levels of the organization.
How to Apply
Interested and qualified? Go to iColo: A Digital Realty Company on icolohr.bamboohr.com to apply.
