Driver Guides (Tours & Travel) - (Italian & Japanese Proficient)

Role Overview

The Driver Guide will play a vital role in delivering exceptional safari and travel experiences by safely transporting guests and providing informative guiding services across Kenya’s key tourism destinations, including national parks, game reserves, and cultural sites. The successful candidate will act as a brand ambassador, ensuring high standards of guest satisfaction while representing the company’s values and professionalism throughout the guest journey.

Key Responsibilities

• Safely operate company tour vehicles in compliance with all traffic regulations and company policies.
• Execute itinerary movements accurately as per vehicle movement order and provided booking schedules.
• Lead engaging safaris, excursions, and transfers while providing insightful commentary on wildlife, geography, history, and local culture to ensure optimum guest satisfaction.
• Communicate effectively with international clients and provide translation support where necessary.
• Ensure guests are properly briefed on itineraries and points of interest before and during travel.
• Coordinate issuance of safari itineraries, feedback forms, and other relevant information to clients.
• Coordinate pick-ups, transfers, and logistical arrangements according to operational schedules.
• Coordinate the distribution of welcome notes to hotels, lodges, camps, and other destinations for issuance to company clients.
• Conduct vehicle inspections before and after trips and ensure the vehicle and essential tools are in optimal condition.
• Maintain vehicle cleanliness and ensure adherence to branded uniform standards.
• Submit detailed and timely tour reports and communicate any operational issues or emergencies promptly to management.
• Comply fully with client-specific service standards and requirements.
• Deliver outstanding guest service and ensure client satisfaction throughout the travel experience.

Requirements

• Education: Diploma qualification.
• Certification: Driver Guide / Tour Guiding certification from a recognized institution.
• Language: Fluency in English plus Italian and/or Japanese language proficiency is mandatory.
• License: Valid TSV driving license.
• Experience: Minimum of five (5) years’ tour driving experience.
• Knowledge: Excellent knowledge of Kenya’s tourism destinations, wildlife, and culture.
• Interpersonal Skills: Strong customer service and interpersonal skills.
• Safety: First aid knowledge and ability to respond effectively in emergencies.
• Attributes: Professional appearance, reliability, and ability to work independently.

How to Apply

Interested candidates should submit their resume and a cover letter detailing their relevant experience to atlglobalbusiness@gmail.com and copy (cc) hr@senseofafrica.co.ke using the subject line "DRIVER GUIDE APPLICATION" on or before 15th April 2026.

All applications received will be processed and stored in accordance with the data protection regulations of Kenya. By submitting your application for this position, you grant us consent to process the personal data provided, including your relevant social media handles and, where necessary, to retain this information in our systems for a duration of twelve months.