Waiter - Hospitality

Core Duties and Responsibilities

• Guest Service: Warmly welcome guests, respond promptly to inquiries, and handle special requests with a professional demeanor.
• Order Management: Accurately take food and beverage orders and ensure timely delivery; ensure the proper sequence of courses or changes in accompaniments are clearly communicated to the kitchen.
• Product Knowledge: Present menu explanations confidently and provide knowledgeable recommendations, including food and beverage pairings; promote beverage sales.
• Standard Maintenance: Maintain immaculate table setups (including cutlery polishing, linen care, and floral arrangements) and ensure station upkeep throughout the service.
• Operations: Coordinate seamlessly with the kitchen, bar, and other relevant departments; assist with guest queries efficiently.
• Sales & Billing: Practice upselling and cross-selling while maintaining high service standards; present bills to customers and ensure settlement according to hotel procedures.
• Facility Setup: Set up the restaurant before and after service according to brand standards.
• Problem Resolution: Address or escalate complaints to the relevant authority and professionally resolve service recoveries when needed.
• Continuous Improvement: Support improvements by gathering and relaying guest feedback.

Job Specifications and Qualifications

• Education: Diploma in Hospitality Management, Food and Beverage Service, or a related field.
• Experience: At least 2 years of similar experience in service within a busy high-end restaurant.
• Technical Skills: Proficiency in hotel management software.

Key Competencies

• Commitment to professional values and integrity.
• Strong interpersonal and communication skills.
• Excellent problem-solving abilities.
• Strong customer-focused approach.
• Adaptable to working in various shifts.
• Professional grooming and etiquette.

How to Apply

Interested and qualified candidates should forward their CV to: careers@emergeegressconsulting.com using the position as the subject of the email. You can also apply via the portal at https://www.myjobmag.co.ke/job-application/1186199.