Sheer Logic Management Consultants is seeking a Direct Sales Executive (Home Broadband) to drive the acquisition and onboarding of customers for home broadband services in Nairobi. The role involves proactive outdoor sales, managing the customer lifecycle from initial contact to onboarding, and ensuring compliance with KYC standards.
Responsibilities
Ensure compliance with customer acquisition and onboarding processes, specifically regarding KYC and customer education on top-up procedures.
Collaborate with Line Managers to develop, execute, and monitor sales initiatives within assigned geographical areas.
Track adherence to Service Level Agreements (SLAs) regarding customer acquisition and onboarding.
Manage the recovery of devices from non-compliant customers.
Provide first-level support, including on-ground troubleshooting and resolution of customer technical issues.
Escalate customer issues and network problems that cannot be resolved at the first level.
Perform daily collation of target achievements and analyze monthly trends within assigned markets.
Prepare dashboards for weekly reviews and other ad-hoc reports as required.
Monitor and report on competitor activities and market movements.
Gather customer insights to identify and suggest products or services that meet their needs.
Plan and execute on-ground marketing initiatives, including roadshows, estate storms, and mall activations.
Requirements
Graduate degree or Diploma in Business Administration or an equivalent qualification.
1+ years of outdoor sales experience, preferably within the telecommunications industry (not mandatory).
Understanding of telecom and fixed wireless trends is an added advantage.
Commercial acumen: Ability to understand the competitive landscape, device offerings, service packages, and commission schemes.
Tech-savvy: Understanding of solutions across both 5G and Fixed Wireless Services.
Resilience and the ability to consistently deliver against stretch targets.
A strong entrepreneurial spirit.
How to Apply
Send your CV to talentsourcing@sheerlogicltd.com by 28th February 2026.
How to Apply
Send your CV to talentsourcing@sheerlogicltd.com by 28th February 2026.
