IWG is leading the workspace revolution. Our companies help more than 2.5 million people and their businesses to work more productively. We do so by providing a choice of professional, inspiring and collaborative workspaces, communities and services. Our customers are start-ups, small and medium-sized enterprises and large multinationals, with unique goals.
Role Overview
This position sits at the heart of our growing global organisation. You will be responsible for all aspects of your centre’s performance. We’ll give you the autonomy and resource to manage your centre as though it’s your own business.
Responsibilities
Site Management: Responsible for managing anything and everything on site, ensuring smooth operations.
Problem Solving: Rising to every challenge and solving site-specific problems promptly.
Sales & Tours: Giving tours to prospective customers to showcase the workspace solutions.
Revenue Growth: Upselling to existing customers to maximize site performance.
Customer Experience: Looking after customers so well that each becomes a brand ambassador for you, your team, and IWG.
What We Offer
A fun, challenging, and rewarding career.
Great induction training and excellent ongoing learning and development.
Fantastic promotion prospects within a global organization.
Generous, achievable incentives and sociable hours.
Access to a comprehensive range of flexible, personalised workplace benefits that support mental, physical, and financial wellbeing.
Requirements
Education: BA/BSc/HND degree qualification.
Leadership Experience: Ideally, experience delivering against targets when leading a small, close-knit team.
Background: Experience running a flexible workspace centre, store, restaurant, or any site with a high degree of customer focus.
Skills: Strong natural sales and commercial skills.
Mindset: You must possess passion, drive, ownership, and resilience.
Interested and qualified candidates should apply directly through the International Workplace Group careers portal by visiting: https://careers.iwgplc.com. Ensure you follow the prompts to find the specific Customer Service Manager opening for Nairobi.
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