Customer Service & Admissions Officer

Main Responsibilities

• Customer Service Support: Serve as the first point of contact for walk-in clients, phone calls, emails, and online inquiries. Provide accurate information about school programs, policies, fees, and schedules.
• Admissions Support: Guide prospective parents/students through the admissions process. Manage application forms, student records, and admissions documentation.
• Administrative Duties: Maintain accurate student databases and filing systems (digital and physical). Prepare reports on admissions, inquiries, and customer engagement.
• Technology & Systems Use: Utilize school management systems effectively.

Qualifications

• Diploma in customer service, public relations, education, or a related field.
• University degree in the same field is an added advantage.
• Additional certifications in customer service, front office operations, public relations, or office administration is an added advantage.
• Good computer application skills.
• Proficiency in social media and digital communication tools.
• Ability to work under minimal supervision.
• Preferred Age: 25-30 years.
• Male candidates are encouraged to apply.

Experience

• At least 3 years of experience in customer service, front office, or admissions roles, preferably in a service-based organization.
• Experience acquired in a school or faith-based institution is an added advantage.

Salary and Benefits

• Salary: KES 25,000 - 30,000 plus company benefits.

How to Apply

Send your application and CV to: recruit@skillsgeographic.com by the deadline of 10th April 2026. Please note that shortlisting is done on a rolling basis.