Are you passionate about helping people and creating great customer experiences? Hotpoint Appliances Ltd is looking for enthusiastic and motivated customer service interns to join our team!
This internship is a great opportunity for someone looking to gain hands-on experience in customer engagement, retail support, online sales, and call center operations while building valuable communication and problem-solving skills.
Key Responsibilities
Assist customers by responding to inquiries and providing product or service information
Support walk-in, phone, and online customer interactions professionally and promptly
Handle customer complaints or concerns and escalate where necessary
Support order processing, follow-ups, and after-sales service
Maintain accurate customer records and reports
Assist in promoting products, offers, and services to customers
Work closely with different departments to ensure excellent customer experience
Support day-to-day operational and administrative tasks
Qualifications & Skills
Diploma or Degree in Business, Communication, Marketing, Customer Service, or a related field
Strong verbal and written communication skills
Friendly, professional, and customer-focused attitude
Good problem-solving and interpersonal skills
Basic computer literacy and familiarity with digital communication platforms
Ability to work in a fast-paced environment
Eagerness to learn and grow professionally
What You Will Gain
Practical experience in customer service operations
Exposure to retail, online sales, and call center environments
Mentorship and professional development opportunities
Improved communication and customer engagement skills
Experience working in a dynamic and collaborative team
How to Apply
Interested and qualified candidates should forward their CV to: careers@hotpoint.co.ke using the position as the subject of the email.
How to Apply
Interested and qualified candidates should forward their CV to: careers@hotpoint.co.ke using the position as the subject of the email.
