As an Associate Client Manager at NTT DATA, your role will center on building and nurturing relationships with our assigned accounts, ensuring client satisfaction, and driving expansion across all solution areas. You'll use our state-of-the-art tools and methodologies to understand clients' needs and offer tailored solutions that address their specific business requirements.
You'll manage and grow relationships by leveraging strategic thinking and advanced planning skills, coordinating with our global network of offices to deliver exceptional client experiences. Your focus will include meeting revenue and margin targets while minimizing client churn and maximizing retention.
By utilizing your extensive knowledge of the latest technology sales methods and trends, you will develop and implement account strategies. You'll work closely with key stakeholders to realize business opportunities, contribute to revenue growth, and support clients throughout their buying lifecycle.
Acting as the first point of contact, you'll address client issues and ensure consistent client satisfaction. You will use your expertise to transform clients' needs into actionable solutions, helping them achieve their business goals with our services.
Key Responsibilities
Deliver on metrics outlined in the quarterly accountability matrix as defined by the Sales Execution Framework.
Build and maintain productive, professional relationships with key stakeholders in assigned accounts.
Coordinate involvement of internal teams—including support, service, and management—to meet account objectives and client expectations.
Achieve assigned targets for profitable sales volume and strategic objectives within designated accounts.
Lead joint strategic account planning to define mutual performance objectives, financial targets, and critical milestones for one- and three-year periods.
Continuously assess, clarify, and validate client needs to ensure alignment with solutions offered.
Drive solution development efforts by engaging relevant internal resources to address client requirements effectively.
Maintain high levels of customer satisfaction in line with company standards.
Complete all required training and development objectives within stipulated timelines.
Facilitate executive-level engagement and sponsorship within assigned accounts.
Provide timely and accurate reporting on set metrics as required by management.
Qualifications, Skills & Experience
Bachelor's Degree / College certification from an accredited institution.
Minimum of 2 years’ experience in client management within the IT sector.
Proficiency in Microsoft Office applications.
Experience in CRM reporting and management.
Core Competencies
Proven experience in ICT sales and relationship management.
Strong customer focus and relationship-building skills.
Excellent planning, organizing, and negotiation abilities.
Professional demeanor and results-driven mindset.
Positive attitude, resilience under pressure, and proactive initiative.
