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Customer Experience Officer at Equity Afia | Ajira Zone

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Equity Afia

Customer Experience Officer

Nairobi

Posted 03 April, 2026

Deadline 13 April, 2026

Administration and Office SupportFull-TimeJunior-level(1-2 yrs)

Job Description

Equity Afia is a group of qualified and experienced doctors who have come together as a network of medical entrepreneurs with the aim of providing high-quality, affordable, and accessible healthcare to the majority of Kenyans. We are seeking a dedicated Customer Experience Officer to join our team in Nairobi.

Qualifications and Requirements

Diploma in Front Office Administration, Business Administration, Health Records, or an equivalent qualification.
At least two (2) years of experience working in a service-oriented industry.
Proficiency in computer skills, especially in Health Management Information Systems (HMIS).
Excellent communication and interpersonal skills.

Role Overview

As a Customer Experience Officer, you will be the face of the medical centre, ensuring that patients receive professional and compassionate service from the moment they arrive. Your role involves managing front-office operations and patient records to facilitate a seamless healthcare delivery process.

How to Apply

Interested and qualified candidates should apply online through the Equity Afia application portal on their official website.

How to Apply

Interested and qualified candidates are encouraged to apply by visiting the application link: https://www.myjobmag.co.ke/apply-now/1194342 which will direct you to the official Equity Afia career portal at equityafya.co.ke.