The Credit Control Assistant at Accor plays a vital role in maintaining the financial health of the organization by managing accounts receivable and ensuring adherence to credit policies. The role involves daily monitoring of customer accounts, facilitating collections, and reconciling financial records to ensure accuracy and compliance. This position is ideal for a detail-oriented finance professional with experience in the hospitality or service industry.
Key Responsibilities
Accounts Receivable Management
Assist in monitoring and following up on outstanding customer accounts in line with company credit policies.
Prepare and send customer statements, reminders, and collection letters.
Record and allocate customer payments to the appropriate accounts in the accounting system.
Credit Administration
Verify credit applications and maintain up-to-date records of customer credit information.
Assist in the preparation of credit reports and risk assessments for new and existing customers.
Support the review of customer credit limits and report any variances to the Credit Manager.
Debt Collection
Liaise with clients to resolve payment issues or disputes promptly and professionally.
Maintain a follow-up schedule for overdue accounts, escalating persistent issues to the Credit Manager.
Assist in preparing monthly aged debt reports.
Reconciliation & Reporting
Reconcile customer accounts regularly to ensure accuracy of balances.
Assist in producing weekly and monthly collection performance reports.
Maintain accurate filing of all correspondence and documentation relating to credit control.
Compliance & Internal Controls
Ensure all credit control activities comply with company policies and relevant regulations.
Work closely with the Sales and Reservations teams to prevent credit issues before they arise.
Support the Finance team during audits by providing necessary credit documentation.
Qualifications and Experience
Diploma or Degree in Finance, Accounting, or a related field.
1–2 years’ experience in credit control, accounts receivable, or finance administration (preferably in hospitality or the service industry).
Proficiency in MS Office (especially Excel) and accounting software (e.g., Opera, SAP, Sun Systems, Sage).
Knowledge of credit control principles and practices.
How to Apply
Interested and qualified candidates should apply online via the following link: Accor Application Portal
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