Ignite Energy Access is Africa’s leading distributed renewable energy provider, delivering state-of-the-art solutions that enable reliable, affordable, and sustainable energy access to millions across the continent.
Role Overview
The Commercial Supervisor drives urban and peri-urban sales of high-tier solar products and accessories, Referral Agent network performance, and portfolio health. The role recruits and manages a Referral Agent network, onboards third-party partners (mobile telephone dealers, contractors, electricians) for lead flow, runs local pull-sales promotions and direct sales, validates every completed installation within 72 hours, and carries ultimate ownership of the credit/debt portfolio generated in the urban and peri-urban location.
Two things happen on every case without exception: every completed installation receives a 72-hour validation site visit against approved forms and SOPs, and every non-performing account gets a same-day response from this role before it gets escalated to the Collections Department.
Responsibilities
Daily Cadence — Referral Agent Network, Lead Conversion & Direct Sales
Each day, keep the Referral Agent network active and productive, and keep direct sales moving:
Field mentorship: Shadow, coach, and actively performance-manage Referral Agents in the urban and peri-urban location; keep the network active and supported, not just recruited.
Lead tracking & conversion: Maintain strict use of SOL.RM’s Prospecting App for every Referral Agent lead; provide hands-on support to maximize conversion into closed sales.
Direct sales: Pitch and close solar products and mobile phone solutions directly, complementing Referral Agent volume and covering key customer catchment locations the Referral Agent network doesn't reach.
Service Center sales support: Support in-store sales promotions and activations at peri-urban Service Centers in the location.
Third-party partner servicing: Maintain relationships with onboarded mobile telephone dealers, local contractors, and electricians to keep referral volume steady.
Escalate Same Day If:
A Referral Agent's leads or conduct raise fraud concerns — fabricated leads, ghost sign-ups, or pressure-selling.
A closed sale cannot be onboarded onto SOL.RM the same day.
Qualifications & Requirements
Education: Bachelor’s degree or Diploma in Business Administration or a related field.
Experience: 6 years’ experience within service subscription industry/Micro Finance/Asset financing leading a team.
Proven track record of sales success.
Experience in Loan Sales & Portfolio Management.
Experience in the development of Sales Strategies and loan collection strategies.
Computer skills in a Microsoft Windows environment.
Good oral and written communication skills.
Experienced at multitasking under pressure against demands and deadlines, whilst always maintaining a positive and constructive attitude and demeanor.
Evidence of the practice of a high level of integrity, professionalism, confidentiality, and maturity.
Flexible approach to working, able to pick up a variety of tasks/projects with minimal supervision.
Excellent organizational skills and attention to detail.
