Account Manager

Key Responsibilities

• Presents products and services of HFM to prospective clients in an informative manner.
• Serves as a primary point of contact for clients, providing support and addressing all inquiries related to the company's offerings and services.
• Provides guidance to new clients on the onboarding process and develops client relationships.
• Cultivates successful client relationships and maintains a high level of client satisfaction.
• Knows all the features and benefits of all products, services, trading systems, and tools offered.
• Attains full understanding of the Company's internal operating systems.
• Engages with prospective clients to provide company information, respond to queries, and maintain ongoing communication.
• Fully understands and implements all Anti Money Laundering (AML) and Know Your Customer (KYC) procedures.
• Explains to clients the Company's trading system.
• Inputs detailed and accurate data and information in all internal systems.
• Develops a sound understanding of trading market conditions on a daily basis.
• Is proactive in self-development regarding industry knowledge.
• Carries out any further duties assigned by their line manager.

Requirements

• Degree qualification: BA/BSc/HND.
• 1+ years of experience in sales; trading knowledge is advantageous.
• Sales-driven attitude with the ability to work independently and meet targets.
• Familiarity with online trading or financial markets.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, performance-driven environment.
• High level of professionalism and work ethic.
• Prior experience in client-facing or sales roles will be an advantage.
• Applicants must be eligible or have legal authorization to work in Kenya.

Benefits

• Attractive remuneration package
• Comprehensive Health & Life Insurance
• 22 days of Annual Leave (reaching up to 30 days per year based on years' service)
• Birthday Leave
• Summer Short Fridays
• Referral Bonus Program
• Fun team-building activities & Corporate events