Human Resources and RecruitmentFull-TimeJunior-level(1-2 yrs)
Job Description
Role Overview
The Client Relationship Manager (HR) is responsible for developing long-term relationships with assigned client accounts, interacting and connecting with key business stakeholders. You will liaise with customers and cross-functional internal teams to ensure timely and successful delivery of solutions according to customer needs.
Main Responsibilities
Client Management
Ensure that TORs and SLAs of the contract are executed as per expectations.
Ensure timely renewal of contracts for contracted staff.
Leave Administration: Ensure that all contracted staff at the Client utilize their leave within their contract periods.
Maintain an Electronic Database of all contracted staff records under your Account.
Ensure that all employees under your account have personal files containing all necessary documents, updated in the systems on an ongoing basis.
Develop timetables and set deadlines for performance appraisals.
Continually monitor staff performance while coaching and mentoring them for superior performance.
Handle matters with third parties as authorized by the MD.
Payroll Administration
Follow-up with PIN, NSSF and NHIF for all contracted staff under your account.
Maintain electronic Database of all contracted staff records under your Account.
Effectively interact with other departments including the HR and the Accounts departments when handling employee relations, payroll, and preparation of fee notes.
Ensure that invoices/POs are delivered on time and follow-up on payment.
Manage recruitment requests from the client and ensure vacant positions are filled in time.
Prepare monthly updated payroll list for all staff working at the assigned accounts by 15th of every month.
Employee Relations & Welfare
Chair contracted staff monthly meetings at the station and update management on deliberations.
Deal with all staff complaints brought to your attention.
Implement human resource management policies and procedures.
Provide advice and recommendations on disciplinary actions.
Promote workplace safety.
Schedule and organize staff meetings.
Handle staff grievances as per company policy.
New Business Development
Prospect for potential new business within the client and turn this into increased business.
Cold call as appropriate within your market or geographic area to ensure a robust pipeline of opportunities.
Meet potential clients by growing, maintaining, and leveraging your network.
Identify potential clients and the decision-makers within the client organization.
Research and build relationships with new clients.
Set up meetings between client decision-makers and company’s practice leaders/Principals.
Plan approaches and pitches; work with the team to develop proposals that speak to the client’s needs.
Participate in pricing solutions based on risk and value.
Handle objections by clarifying, emphasizing agreements, and working through differences.
Client Retention and Relations
Present new products and services and enhance existing relationships.
Work with technical staff and other internal colleagues to meet customer needs.
Arrange and participate in internal and external client debriefs.
Risk Management
Identify and document Risks and loss exposures for SLMC and the clients, focusing on PPE Compliance and Work Environment.
Monitor, coach, and report staff with risky behaviors or reputational issues.
Prevent any losses to SLMC and Clients.
Attend risk control meetings and provide any recommended training.
Key Performance Indicators
Submission of payroll by 15th of every month.
Record of documented monthly meetings with staff.
Total compliance in terms of leave attendance and risk management.
Staff/Customer complaints resolution cycle time.
Business development and innovation.
Issuance of staff monthly pay slips.
Requirements
Any Business-related degree with a bias in HR or Business-related diploma.
Two years of experience in a leadership role.
Experience in delivering client-focused solutions based on customer needs.
Excellent listening, negotiation, and presentation skills.
Proven ability to manage multiple projects at a time while paying strict attention to details.
Excellent verbal/written communication skills.
How to Apply
Send your applications to talentsourcing@sheerlogicltd.com by 3rd May 2026. Indicate the job title in the subject line.
How to Apply
Send your applications to talentsourcing@sheerlogicltd.com by 3rd May 2026. Please ensure you indicate the job title "Client Relationship Manager (HR)" in the subject line of your email.
