Transport and LogisticsFull-TimeMid-level(3-5 yrs)
Job Description
Role Overview
AGL (Africa Global Logistics), a reference multimodal logistics operator in Africa and part of the MSC family, is seeking a Clearing and Forwarding Operator. With a presence in 50 countries and 23,000 employees, AGL connects Africa to the rest of the world through port, ocean, logistics, and railway solutions. The successful applicant will be responsible for managing client relationships, file processing, and ensuring operational excellence in the clearing and forwarding department.
Key Responsibilities
Handle Day-to-Day Operational Relationship with the Client
Receive orders from clients and ensure all necessary information is provided.
Request missing documentation or detailed instructions from the client as needed.
Inform clients of file processing progress in real-time and proactively resolve queries.
Manage File Processing
Update clients and the IFFOS on processing progress and maintain status updates in monitoring software.
Process export documentation for shipments and book cargo with shipping lines.
Organize transport for delivery of containers for stuffing or Point of Receipt (POR).
Follow up with shipping lines on vessel arrivals.
Manage invoices: follow up on receipts, attach them to relevant files, and submit for approval.
Maintain system updates and ensure physical and electronic archiving of files.
Ensure all client files contain required attachments and maintained copies.
Alert/Inform Management
Alert clients regarding operational issues (potential or real).
Escalate unresolved issues to the IFFOS.
Profile and Requirements
Diploma in Clearing and Forwarding.
Possession of an East Africa Freight Forwarding Practicing Certificate (EACFFPC) is a significant advantage.
Minimum of 2 to 5 years of experience in Clearing and Forwarding (C&F).
Strong understanding of maritime shipping and logistics procedures.
How to Apply
Interested and qualified candidates should apply online by visiting the AGL career portal at acareerbyagl.talent-soft.com.
How to Apply
Interested and qualified candidates should apply through the official AGL career portal on acareerbyagl.talent-soft.com.
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