The Office of the Registrar of Political Parties (ORPP) is seeking to fill 20 positions for Call Centre Monitors. The mandate of the ORPP is to register, regulate, and administer the Political Parties Fund. Call Centre Monitors will respond to inquiries, liaise with internal departments, escalate urgent matters, and maintain database records.
Duties and Responsibilities
Receive incoming calls and respond to enquiries from members of the public relating to political parties, rallies, and elections.
Liaise with relevant ORPP departments and staff to obtain accurate and relevant information required by callers.
Identify and escalate calls and enquiries from political parties and the public that require immediate attention.
Identify common issues and frequently asked questions to inform areas where ORPP may need to strengthen its policies, procedures, public education mechanisms, and/or legal framework.
Maintain accurate and comprehensive records of all calls and conversations in the Call Centre database.
Requirements and Qualifications
For appointment to this grade, a candidate must have:
A Bachelor's degree in any of the following fields: ICT, Communication, Laws, Public Administration, Education, Political Science, or equivalent qualification from a recognized institution.
Certificate in computer applications.
Be a Kenyan citizen.
Have analytical skills.
Be competent in report writing.
Be willing to work anywhere within Kenya.
Met the requirements of Chapter Six of the Constitution.
Personal Attributes
Demonstrate the ability to retain knowledge and information and provide accurate responses to frequently asked questions.
Demonstrate a high level of attention to detail.
Demonstrate the ability to interact professionally with electors and members of the public with diverse personalities and maintain a positive demeanor, including when dealing with difficult or agitated callers.
Be able to work effectively under pressure.
Application Requirements
Successful candidates shall be required to provide clearance certificates from the following institutions:
Ethics and Anti-Corruption Commission (EACC)
Kenya Revenue Authority (KRA)
Directorate of Criminal Investigations (DCI)
Credit Reference Bureau (CRB)
Higher Education Loans Board (HELB)
Authentication and recognition of foreign degrees by the Commission for University Education (CUE) where applicable
How to Apply
Applications should be submitted through the ORPP Jobs e-recruitment portal at recruitment.orpp.or.ke no later than 1st September, 2026.
