Call Centre Agent

About the Role

Codirect Courier and Fulfilment Centre is seeking a proactive and customer-focused Call Centre Agent to join our team in Nairobi. This is a casual position for a duration of 3 months, with the possibility of extension depending on performance. The successful candidate will be responsible for handling customer inquiries, providing accurate information about our services, and ensuring an excellent customer experience.

• Job Type: Casual (3-Month Contract, extension subject to performance)
• Net Salary: KES 18,000

Key Responsibilities

• Handle inbound and outbound customer calls professionally and courteously.
• Respond to customer inquiries, complaints, and service requests promptly.
• Provide accurate information on deliveries, orders, and company services.
• Record and update customer information in the system accurately.
• Follow up on customer issues and escalate unresolved matters when necessary.
• Maintain a high level of customer satisfaction at all times.

Requirements

• BA/BSc/HND qualification.
• Previous experience in a call centre or customer service role is an added advantage.
• Excellent communication skills (both verbal and written).
• Good listening and problem-solving skills.
• Ability to work effectively under minimal supervision.
• Computer literacy and familiarity with call centre systems are an added advantage.