The Customer Experience Reliever will work with a leading Kenya-based healthcare private facility that continuously strives to enhance the treatment experience of all its patients. The position is responsible for maintaining a positive, empathetic, and professional attitude toward customers at all times, handling inquiries, and ensuring efficiency across customer service processes.
Key Responsibilities
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Communicate with customers through various channels.
Acquire and demonstrate vast product knowledge.
Ensure efficiency of the customer service process.
Ensure customer satisfaction through the provision of professional customer support.
Develop and maintain strong relationships with customers by providing support, information, and guidance.
Provide excellent customer service by responding promptly to customer inquiries, answering questions, acknowledging concerns, and resolving complaints.
Maintain a high profile in day-to-day operations.
Answer all incoming calls and redirect them or keep messages.
Perform other related duties as assigned.
Job Requirements
Bachelor's Degree in Communication, Public Relations, Marketing, or any related course.
Customer Service experience: 6 months to 1 Year would be an added advantage.
Proficient in Microsoft Office.
Competencies and Skills Required
Excellent communication and presentation skills.
Enthusiasm and Reliability.
Ability to multi-task.
Vibrant and people-oriented.
Ability to work under pressure.
How to Apply
Interested and qualified candidates should forward their CV to: careers@italgloballtd.com using the position as subject of email.
How to Apply
Interested and qualified candidates should forward their CV to: careers@italgloballtd.com using the position as subject of email.
