Britam is a leading diversified financial services group with operations across Eastern and Southern Africa. The Business Processing & Compliance Assistant role involves coordinating activities and support services within the Business Processing and compliance operations to maintain prompt, efficient, and effective operational support.
Key Responsibilities
Policy Processing: Handle all new and renewal policies as per SLAs and within set guidelines.
Data Management: Prepare data upload files (Benefit setup and Member upload) and ensure correct benefit setup for corporate and retail policies.
Claims Handling: Process claims from service providers and resolve invoice reconciliation issues shared by the finance department.
Reimbursements & Endorsements: Process all reimbursements and endorsements in accordance with defined SLAs.
Quality Assurance: Perform quality assurance on captured claims to minimize reconciliation issues and prevent losses from fraudulent claims.
Compliance & Data Quality: Ensure customer data quality and operational compliance are maintained across all processes.
System Testing: Participate in system testing, validation, and process innovation, including training colleagues when necessary.
Reconciliation: Maintain client data and perform data reconciliation for renewals and new business policies.
Retail Policy Administration: Create master policies, manage conversions for new retail policies, and advise finance on premium allocation.
Medical Card Management: Prepare and request medical cards within set Turnaround Times (TAT) and maintain issuance records.
Communication: Maintain regular communication with internal staff and external customers on service matters, implementing the company's customer experience strategy.
Requirements and Qualifications
Education: Bachelor’s degree in a business-related field.
Experience: At least 3-4 years of experience in a similar role.
Professional Certification: Ongoing progress in professional insurance qualifications such as ACII, FLMI, or IIK.
Technical Literacy: Proficiency in computer applications, specifically Microsoft Office and Electronic Document Management Systems (EDMS).
How to Apply
Interested and qualified candidates should apply online through the Britam career portal on Taleo. You can access the application page via the following link: https://www.myjobmag.co.ke/apply-now/1147626
How to Apply
Interested and qualified candidates should apply online through the Britam recruitment portal at britam.taleo.net. Ensure you meet the experience and educational requirements before submitting.
