The Branch Team Leader role in Eldoret involves overseeing all branch activities to ensure operational excellence and sales growth. You will be responsible for supervising branch staff, managing stock levels, ensuring financial compliance, and maintaining high standards of customer service within the showroom. This role requires a blend of leadership, administrative skills, and a strong focus on both customer and employee satisfaction.
Key Responsibilities
Branch Operations & Admin
Supervise all branch activities including sales, stock control, customer service, and staff performance.
Ensure smooth daily running of the showroom while upholding company standards and policies.
Manage staff schedules, assign duties, and monitor performance.
Ensure that necessary documents are filled by design consultants according to standard procedures and dispatched to concerned departments.
Verify and keep records of leaves, conduct sample verifications of payroll sheets, and attend to staff queries regarding clock cards.
Ensure data is correctly entered into the system and that all documentation is completed accurately.
Manage account cancellations and housekeep system files on a weekly basis.
Follow up on scheduled reports and update checklists.
Financial, Cash Handling & Compliance
Oversee employees at the cash desk and ensure all procedures are fully respected.
Undertake continuous monitoring and management of debtors, including weekly reviews of unpaid accounts and following arrears procedures.
Assist in the formulation of branch budgets and cash flows.
Limit unnecessary expenses including petty cash and ensure compliance with internal controls.
Stock & Inventory Management
Oversee stock levels to ensure availability of fast-moving furniture and décor items.
Coordinate with inventory, warehouse, and supply chain teams for stock replenishment and transfers.
Conduct regular stock counts and reconciliations to maintain accurate inventory records.
Investigate and resolve stock discrepancies while overseeing branch security to prevent theft and fraud.
Sales & Customer Service
Inspire the sales team to achieve targets through customer-focused strategies and service excellence.
Verify product codes match POS tickets and ensure items are displayed according to range plans with correct pricing.
Provide excellent service to customers and deal with complaints tactfully.
Optimize use of marketing tools and ensure promotional information is communicated to all employees.
Identify new business opportunities and monitor competitor activities.
Understand the market and identify new geographical or industry sector opportunities for company products.
Staff Management & Development
Lead, mentor, and coach branch staff to achieve both sales and operational goals.
Conduct performance appraisals and recommend training where necessary.
Design and conduct regular team training on sales, customer service, and company policies.
Ensure effective internal communications across the organization and foster a culture of integrity and customer centricity.
Qualifications & Experience
Bachelor’s degree in Business Administration, Commerce, Supply Chain, or a related field.
CPA II qualification is an added advantage.
3–5 years’ experience in retail branch management or supervision; experience in the furniture or home décor industry is a plus.
Strong knowledge of stock and inventory management.
Proven experience in showroom sales management and customer engagement.
Proficiency in ERP/stock management systems (Experience with Odoo is desirable) and MS Office (Excel, Word, PowerPoint).
