Branch Manager - Nkrumah Road, Mombasa

Key Responsibilities

Business Growth (60%)

• Implement strategic initiatives and align branch execution plans with the Bank's overall strategy (Growth, Transformation, and Returns).
• Monitor branch performance and adjust execution strategies accordingly.
• Manage portfolio risks and conduct product reviews based on market feedback.
• Collaborate with business functions like CIB, Asset Finance, and Bancassurance to maximize cross-selling.
• Conduct market intelligence to identify new opportunities and customer trends.
• Manage borrowing and non-borrowing accounts to enhance loyalty and retention.
• Lead the branch team to achieve customer retention, transaction migration, and acquisition goals.
• Establish relationships with Top 200 clients and local influencers.

Internal Controls, Governance, Processes & Procedures (15%)

• Adhere to Absa Bank policies, KYC, and AML processes.
• Ensure compliance with regulatory requirements (opening/closing times, licenses).
• Manage branch costs including expenditure, equipment maintenance, and staff costs.
• Protect Bank and customer assets by ensuring a minimum satisfactory audit rating.
• Collect all fees and commissions due to the bank.

Customer Experience (15%)

• Maintain branch look and feel according to Absa standards.
• Ensure excellent customer experience is maintained at all times.
• Resolve customer complaints and queries promptly within set Turnaround Times (TAT).
• Monitor counter service to minimize customer waiting time.
• Gather feedback to improve branch Net Promoter Scores (NPS).

Capacity Building & People Management (10%)

• Build a high-performing team through coaching, mentoring, and effective resource planning.
• Set performance objectives and provide regular feedback.
• Manage training needs, succession plans, and disciplinary issues.

Qualifications and Requirements

• A university degree in a relevant discipline (Postgraduate qualification is an advantage).
• At least 5 years of Banking / Financial Services experience.
• At least 3 years in branch management with a strong performance track record.
• Prior experience in supervisory or managerial positions in the banking industry.
• Knowledge of computerized banking applications and spreadsheets.
• Understanding of regulatory frameworks (CBK, KBA, KRA, etc.).
• Knowledge of personal and business credit underwriting.
• Knowledge of International Accounting and Audit Standards.

How to Apply

Interested and qualified? Go to Absa Bank Limited on absa.wd3.myworkdayjobs.com to apply.