The overall responsibility for the Branch Manager is to oversee business development and operations of the Nanyuki Branch while ensuring staff engagement, customer satisfaction, profitability, and growth in line with the Bank's strategy. SBM Bank Kenya is a leading financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME, and corporate clients.
Key Responsibilities
Business Acquisition (60%)
- Implement the Bank's business development strategy at the branch level, including growth in customer base with concurrent growth in branch liabilities, assets, and products per customer.
- Formulate and implement branch business plans, forecasts, pipelines, and budgets; ensure their control and periodic reviews.
- Support marketing initiatives, monitor and provide regular feedback on product performance, and ensure branch staff are well-versed in all the bank's products.
- Maintain and submit the Branch Manager - Sales Activity Report on a regular basis as per the agreed SLAs.
Service Delivery (10%)
- Oversee customer service delivery, maintenance, and improvement of service standards in order to ensure customer satisfaction and retention through effective use of tools such as the Customer Relationship Management platform.
- Implement and monitor the operational and business risk management guidelines for the branch to maximize profitability.
- Maintain the look, feel, and physical security of the branch premises for the benefit of staff and customers.
- Adopt and take responsibility for the daily operational routines as stipulated by the Branch Manager Daily Routine Guidelines (BM-DRG) without fail.
People Management (20%)
- Provide leadership and direction to the branch team.
- Build, develop, and motivate a high-performing team through performance coaching and use of the available performance management and talent management tools provided by T & OD.
- Identify training gaps and recommend required training interventions.
- Propagate and uphold the SBM Culture and cascade the SBM Vision, Mission, Strategy, Values, 9 Habits, and Core competencies to the branch team.
Compliance (10%)
- Ensure compliance with both internal and external regulatory requirements.
- Work closely with risk and compliance units to ensure effective controls to mitigate against operational and business risks.
- Ensure implementation and compliance with operational policies and procedures.
Requirements and Qualifications
- Be a holder of a Bachelor's degree in a Business-related field.
- Professional banking qualifications such as AKIB will be an added advantage.
- Knowledge of operational policies, procedures, and legalities relevant to branch operations.
- At least 5 years' managerial experience in the banking industry.
Core Competencies
- Entrepreneurial and Commercial Thinking
- Leading and Supervising
- Relating and Networking
- Persuading and Influencing
- Presenting and Communicating Information
- Delivering Results and Meeting Customer Expectations
- Deciding and Initiating Action
- Planning and Organizing
How to Apply
Interested and qualified candidates should apply online through the SBM Bank application portal at https://www.myjobmag.co.ke/apply-now/1218476 or visit the bank's official website at www.sbmbank.co.ke.
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