Rentokil Initial is a Global services company employing over 35,000 colleagues across 70 countries. The Company is at the cutting edge of technology and innovation as it strives to protect people and enhance lives, by controlling pests, improving hygiene and improving interior spaces with plants and scenting.
Phase 1: The Training Program (Months 1–12)
Your journey begins with a comprehensive onboarding and training program to build your skills in our corporate services, internal systems, and operational methodologies. Following this, you will be given clear, measurable assignments that contribute directly to our branch operations, allowing you to learn and grow through hands-on experience.
Phase 2: The Goal — Your Permanent Destination Role
The entire program is designed to prepare you to transition seamlessly into a full-time position within one of these three streams:
The Customer Service Executive Track
Destination Role: Customer Service Executive
The Mission: Act as the primary champion for our clients, ensuring world-class retention, satisfaction, and contract execution.
Key Responsibilities
Managing key client accounts and resolving complex inquiries.
Coordinating directly with operations to ensure service delivery promises are met.
Collecting feedback to improve internal processes.
Turning customer queries into long-term brand loyalty.
What We Are Looking For
Recent graduates or final-year students looking for a definitive, long-term career path.
Energetic, self-motivated individuals aligned with our values of Service, Relationships, and Teamwork.
Strong verbal and written communication skills.
Resilience, adaptability, and an eagerness to learn complex business operations from the ground up.
Proximity or willingness to work in Nairobi.
Mindset: Empathetic, patient, and solutions-oriented with high emotional intelligence.
Skills: Excellent conflict-resolution skills; ability to remain calm under pressure and de-escalate customer complaints.
Asset (Preferred): Experience in a call center, front office, hospitality, or client relationship role is highly valued.
Benefits
Medical Coverage: Arranged upon commencement of employment.
Pension & Life Assurance: Established post-employment confirmation.
WIBA Coverage: Effective immediately upon joining.
Working Hours: Mon-Fri 7:30 AM - 5:00 PM; Sat 8:00 AM - 12:00 PM (alternate Saturdays off).
Leave: 23 days paid annual leave, paternity/maternity leave, sick leave, and compassionate leave; increases to 30 days after five years.
Tools Provided: Mobile phone, laptop, and necessary resources.
Professional Development: Training opportunities through various programs and access to free online courses.
Advancement Opportunities: for a Sales Consultant in a few months.
