Housing Finance Company of Kenya (HF Group) is seeking a dedicated Assistant Relationship Manager (ARM) for its Ultimate Banking division. The ARM will play a crucial role in driving the bank's strategy by establishing new relationships, managing high-net-worth client portfolios, and ensuring operational excellence through compliance and client service.
Principle Accountabilities
Business Growth: Cross-selling HFC Bank’s products by establishing new relationships in order to grow both the assets and liabilities book. This includes deposit mobilization, asset growth, managing revenue drivers, and growing the PPC (Product Per Customer).
Portfolio Management: Closely manage the top 50 customers within a portfolio not exceeding 350 customers. Manage high-net-worth customers of the Bank and maintain customer relations by regular contact to ensure satisfaction and business continuity.
Leadership Support: Deputize the Branch Business Manager (BBM) and Relationship Manager (RM) when they are not present to drive the Bank’s strategy and execute objectives.
Credit & Compliance: Review account opening forms and loan applications by scrutinizing documents to ensure they are KYC compliant. Identify customers’ borrowing needs and analyze mortgage loan applications by interviewing customers.
Operational Integrity: Check data entry by verifying captured data against source documents to ensure accuracy. Safeguard Bank assets by being a dual custodian to minimize fraud and losses.
Key Competencies and Skills
Sales & Negotiation: Strong selling and negotiation skills.
Technical Proficiency: Analytical skills, IT skills, and in-depth product knowledge.
Communication: Excellent report writing, communication, and active listening skills.
Interpersonal: Teamwork, supervisory skills, and excellent customer experience delivery.
Minimum Qualifications, Knowledge and Experience
A Business-related degree (BA/BSc/HND).
Minimum of 3 years of experience in the Banking Industry.
How to Apply
Interested and qualified candidates should apply online via the HF Group portal. Visit the application link: https://www.myjobmag.co.ke/apply-now/1172484 or the company website at www.hfgroup.co.ke.
How to Apply
Interested and qualified? Go to HF Group on www.hfgroup.co.ke to apply online. Ensure you review the full requirements on the portal before submitting your application.
