Assistant Lodge Manager - Hotel (Amboseli & Masaai Mara)

Role Objective

The Assistant Lodge Manager supports the Lodge Manager in the day-to-day running of the facility, ensuring that every guest receives a premium experience and that all internal systems—from housekeeping to maintenance—function seamlessly.

Core Duties and Responsibilities

• Guest Relations: Act as a key guest relations contact by receiving, welcoming, and orienting guests upon arrival.
• Satisfaction Management: Address guest inquiries, feedback, and special requests promptly and professionally to ensure high satisfaction levels.
• Experience Planning: Support the planning and execution of bespoke guest experiences, including bush dinners, sundowners, and private events.
• Quality Control: Oversee service delivery standards in food & beverage, housekeeping, and guest activities. Conduct routine inspections of guest rooms and common areas to maintain cleanliness, safety, and quality.
• Facility Maintenance: Coordinate with the maintenance department to ensure the timely repair and upkeep of lodge infrastructure, including solar and water systems.
• Team Management: Prepare staff schedules and oversee daily operations for service staff, housekeeping, guides, and support teams. Provide on-the-job training and mentorship to staff members.
• Operational Reporting: Compile daily and periodic operational reports for management review.
• Compliance: Ensure the lodge operates in compliance with health, safety, and regulatory standards, including NEMA and public health requirements.
• Communication: Facilitate clear and effective communication and coordination between various lodge departments.

Requirements and Qualifications

• A Degree or Diploma in Hospitality Management or Tourism.
• Minimum of 3 years of work experience in a lodge, specifically in a supervisory position.
• Proficiency in Microsoft Office suite.
• Knowledge of specialized hotel or lodge management systems is considered an added advantage.

Key Competencies

• Strong leadership and team management capabilities.
• High level of emotional intelligence.
• Exceptional guest relations and customer service skills.
• Strong interpersonal and communication abilities.
• Basic financial awareness and budgeting skills.
• Flexibility and the ability to adapt to a dynamic, remote lodge environment.

How to Apply

Interested and qualified candidates should forward their CV to: careers@emergeegressconsulting.com using the position as subject of email.