Guide

Key Responsibilities

• Guest Hosting: Hosting and guiding guests on game drives, offering safe, informative, and personalized safari experiences for every guest.
• Wildlife Interpretation: Interpret wildlife behavior and share insights into the ecosystem in a way that is engaging, respectful, and easy to understand.
• Safety & Comfort: Always ensure guest comfort and safety, both during drives and while at scenic stops. Uphold all guiding protocols, safety standards, and conservation practices.
• Service Excellence: Deliver a guest experience that is joyful, seamless, and in keeping with Angama’s unique approach to hospitality.
• Operational Maintenance: Maintain high standards of vehicle care, presentation, and readiness.
• Event Support: Support the preparation of safari picnics, sundowners, and other hosted moments in the field.
• Team Collaboration: Collaborate closely with lodge and back-of-house teams to ensure smooth handovers and continuity of care. Participate in daily briefings and training sessions.
• Guest Relations: Manage guest preferences and feedback with attentiveness and professionalism.

Qualifications and Experience

• Education: BA/BSc/HND degree.
• Certification: KPSGA Bronze level (Silver preferred or willingness to grow into it).
• First Aid: Valid First Aid certificate.
• Driving: Valid driving license and Defensive Driving certification.
• Experience: At least 2 years’ experience in a guest-facing role at Angama or in another lodge environment.
• Cultural Alignment: A strong record of upholding Angama values, especially respect, ubuntu, and joy.

Skills and Qualities

• Warm, welcoming, and confident in guiding guests from all over the world.
• Deep knowledge of the Maasai Mara’s wildlife, landscapes, and seasonal changes.
• A gifted storyteller with a genuine love for the bush and its explorers.
• Calm, safety-focused, and highly responsible, especially in challenging or unexpected situations.
• Respectful and professional in guest interactions with a flair for personal service.
• A true team player who brings joy and humility to the workplace.

How to Apply

To apply for this role, please submit your CV, a supporting letter, and an informal video of no longer than 2 minutes, along with any other relevant documentation showcasing your qualifications and experience. Interested and qualified candidates should apply via the application portal provided.