The role of the Assistant Banking (RO) is to provide comprehensive, high-quality secretarial and administrative support to staff, including travel arrangements and secretarial assistance in project preparation, within the EBRD Resident Office (RO) in Nairobi, Kenya. This role supports staff from various teams represented in the RO and requires cooperation with service providers such as travel agencies and courier companies.
Accountabilities & Responsibilities
The Assistant Banking (RO) will be responsible for:
- Screening telephone calls, taking messages, and passing them on as appropriate, while providing a professional front-of-house service.
- Managing the diaries of the Bankers if required, assisting with the smooth running of the office and key stakeholder’s schedules.
- Proofreading and drafting routine business correspondence for Banker’s signature, editing, photocopying, scanning, and binding documents.
- Organizing conference calls, video conferences, and both external and internal meetings.
- Handling travel arrangements for various business trips, including visa arrangements and following up on the reimbursement process.
- Providing administrative support in project preparation, due diligence, and monitoring, including updating projects databases, filing project documents, and preparing contract request forms.
- Assisting in the organization of workshops and seminars, and preparing presentations for internal and external meetings.
- Working and supporting visiting missions to the RO.
- Covering the reception area as/when required.
- Performing ad-hoc secretarial and administrative duties when required.
Knowledge, Skills, Experience & Qualifications
Academic Qualifications
- Higher education (BA/BSc/HND).
- Excellent written and oral communication skills in English.
Experience/Knowledge
- Secretarial and administrative experience essential.
- Good organisational skills.
- Proactive and flexible attitude to work essential.
- Ability to prioritise own work and to work on own initiative.
- Good communications skills, including a pleasant and efficient telephone manner.
- Attention to detail and eye for accuracy.
- Ability to cope well under pressure.
- Ability to build effective working relationships with clients and colleagues in a multicultural environment.
- Conscientious, reliable and flexible with a professional and helpful attitude.
- Strong team player, with the ability to work highly efficiently and cheerfully and to handle simultaneous assignments involving a wide range of bank-wide contacts.
- Willingness to work overtime as and when required, sometimes at short notice.
- Ability to exercise judgment on and deal discretely with confidential/sensitive information and data.
