The Agency Services Officer - Reporting is responsible for delivering accurate, timely, and automated agency performance reports while driving digital enablement and system improvements that support sales effectiveness, compliance, and agent self-service adoption.
Key Responsibilities
Prepare, automate, and deliver weekly, monthly, and ad hoc Agency performance reports and dashboards.
Develop and maintain Power BI dashboards integrated with PAS to provide real-time sales performance and persistency insights.
Prepare and submit accurate and timely regulatory and compliance reports, adhering to IRA and AKI requirements, including agent registry updates.
Lead User Acceptance Testing (UAT) and requirements validation for Agency Operations system enhancements and digital sales tools.
Work with ICT to enhance digital platforms, including the Intermediary Portal and Green Forms, to improve agent and intermediary self-service.
Support agents and intermediaries on reporting, commissions, benefits, and use of digital platforms.
Perform commission reconciliation, identify anomalies, and support timely resolution of commission-related issues.
Support continuous improvement through automation, data quality management, and process optimisation within Agency Operations.
Qualifications and Requirements
Bachelor’s Degree in a business-related field.
Professional insurance qualification such as LOMA or IIK certificate.
Certification in Power BI, Data Analytics, Agile, or Business Analysis (added advantage).
At least 2 years’ experience in insurance, preferably within Agency Operations, Policy administration or Sales Support.
How to Apply
If you meet the above requirements, you are encouraged to forward your application and updated CV to humanresources@libertylife.co.ke by 24th February 2026. Clearly state the job title on the subject heading.
How to Apply
If you meet the above requirements, you are encouraged to forward your application and updated CV to humanresources@libertylife.co.ke by 24th February 2026. Clearly state the job title on the subject heading.
