Zonal Training Manager

The Zonal Training Manager will own all learning and capability development across the Zone to ensure that all the Area Business Managers, Field Sales Agents, and Technicians can pitch correctly, demonstrate Sun King product functionality, educate, and assist our Solar Home Systems and Inverter customers. You convert product strategy into frontline revenue by building a high-performance sales team through training, coaching, and continuous certification.\n\n### Key Responsibilities\n\n#### Zonal Training Strategy & Execution\n* Own the zone's annual training plan, aligned to zonal sales targets, product launches, seasonality, and country-level training priorities.\n* Set zone-wide standards for onboarding, refresher training, demo quality, pitch, load calculation, and objection handling.\n* Deploy blended learning across the zone: classroom, field coaching, WhatsApp microlearning, and LMS content.\n* Ensure consistent execution of train-the-trainer cycles across all Regional Mentors in the zone.\n\n#### Sales Performance Enablement\n* Partner with Zonal Business Managers (ZBMs), Regional Business Managers (RBMs), and Area Business Managers (ABMs) to diagnose skill gaps that are constraining revenue.\n* Design targeted interventions for underperforming states/teams on prospect conversion and sale closure.\n* Steer "License to Sell" certification for the Area Business Managers during promotional engagements.\n* Run quarterly Zonal Sales Clinics on high-value topics: market intelligence and commercial inverter sales.\n\n#### Content & Curriculum Management\n* Translate Country and HQ training assets into zone-relevant content: customer income levels, grid reliability, local objections, industry landscape.\n* Create zone-specific job aids: demo scripts, load calc sheets, "Top 10 Objections in" with answers.\n* Feed field insights back to Country and HQ Product and Marketing teams: customer confusion points, market shifts, product feedback.\n* Localize training content to zone languages, customer segments, and industry landscape.\n\n#### Learning Evaluation & Reporting\n* Own zonal training KPIs: zonal Collection Score contribution from trained cohorts, zonal 30-day activation rate, weighted-unit productivity uplift, Time-to-First-Sale, Demo Pass Rate, and % Certified CFSES.\n* Interpret and act on zone-level reports covering Sales Productivity, Repayment Performance, Customer Retention, and Agent Attrition Trends.\n* Submit a monthly zonal training dashboard to the Country Training Manager.\n* Correlate training cohorts to business outcomes: sales uplift, Collection Score improvement, lower returns, and higher customer NPS.\n* Conduct quarterly Training Needs evaluation using sales data, ABM feedback, and customer complaints.\n\n#### Team Development\n* Recruit, onboard, and performance-manage Regional Mentors (Trainers) in your zone.\n* Run monthly train-the-trainer sessions to upskill your team on facilitation, product, and coaching.\n* Maintain high engagement and calibration across all trainers.