Reeds Africa Consult is seeking a Workshop Supervisor to oversee daily operations at their service shop in Nakuru. This role involves managing the end-to-end customer service process, supervising technical staff, and ensuring high-quality vehicle maintenance and repair. The supervisor will be responsible for customer interaction, technical guidance for mechanics, and administrative duties including report preparation and data management.
Key Responsibilities
Customer Service: Attend to customers on a first-come, first-served basis, document complaints in job cards, and provide labor and parts cost estimates.
Technical Supervision: Brief mechanics on specific jobs, oversee repairs, and conduct road trials to ensure vehicle complaints are resolved.
Quality Control: Ensure vehicles are delivered clean and explain work details/future maintenance needs to customers.
Parts & Equipment Management: Return replaced parts to customers, ensure all tools and equipment are functional, and coordinate with parts shops for inventory.
Administrative Tasks: Maintain proper housekeeping, prepare daily workshop reports, and enter job card data into SAP and DMS systems.
Performance Monitoring: Track vehicle inflow against plans and monitor mechanic productivity for continuous improvement.
National Team Coordination: Submit service reports to the national team and manage warranty authorizations.
Requirements and Qualifications
Degree or Diploma in Mechanical Engineering.
At least two years of working experience in a workshop supervisor or related technical position.
Proficiency in basic computer packages, specifically MS Excel and MS Word.
Better understanding of TVS Bikes, Piaggio, and Briggs service and repair.
Must possess a valid driving license.
High integrity and ability to work under pressure with minimal supervision.
Excellent communication skills.
How to Apply
Interested and qualified candidates should apply online through the Reeds Africa Consult portal via MyJobMag. Follow this link to submit your application: https://www.myjobmag.co.ke/apply-now/1208583. Ensure you provide your name, email, phone number, and attach your CV as required.
