Workshop Controller

Key Responsibilities

Workshop Operations Management

• Supervise daily workshop operations: scheduling, workflow, resource allocation, and productivity tracking.
• Monitor KPIs including job completion rates, technician utilization, and service bay optimization.
• Ensure compliance with KEBS, NTSA, and manufacturer specifications.
• Maintain workshop safety standards in line with OSHA Kenya regulations.

Policy & Procedure Adherence (Non-Negotiable)

• Enforce 100% compliance with all company policies, manufacturer procedures, and regulatory requirements.
• Conduct daily compliance audits using standardized checklists and documentation protocols.
• Implement a zero-tolerance policy for safety violations and procedural non-compliance.
• Ensure complete traceability of all work performed with proper documentation and sign-offs.

Turnaround Time Optimization (Critical Success Factor)

• Establish and monitor strict TAT timelines, ensuring promised delivery times are met 100%.
• Implement real-time job tracking with hourly progress updates and bottleneck identification.
• Maintain emergency fast-track lanes for urgent requirements with a 2-hour service guarantee.
• Pre-order critical parts based on service forecasting to eliminate parts-related delays.

Minimum Qualifications

• Degree in Automotive Engineering, Mechanical Engineering, or a related technical field.
• Trade certification from a recognized automotive training institution.
• Valid driving licence; Class B minimum; Class C preferred.
• Professional certifications from major automotive manufacturers are an added advantage.

Experience & Competencies

• 5–7 years of progressive experience in automotive workshop operations.
• Minimum 3 years in a supervisory or management role within an automotive service environment.
• Demonstrated proficiency with modern diagnostic equipment and automotive technologies.
• Proven track record of achieving operational and financial targets.