Role Purpose
The Warehouse Outbound Parts Administrator is responsible for proactively processing parts orders and dispatching parts to meet Parts Arrival Ratio (PAR) targets while minimizing the Division's LTP ratios within acceptable ranges. The role also involves overseeing the daily activities of parts outbound and Authorized Service Center (ASC) support teams, and ensuring the timely management of faulty parts return processes and credit notes processing.
Supervisory Responsibility
- Oversee and manage daily operations related to parts outbound management and distribution.
- Oversee the daily activities of parts outbound and Authorized Service Center (ASC) support team.
- Meet and exceed our client HQ requirements in terms of product support through parts supply.
Key Responsibilities & Major Tasks
- Forecast parts requirements based on consumption and trends to support Long Term Repair Ratio (LTP).
- Work with the Warehouse team proactively in respect of Parts Dispatching to meet Parts Arrival Ratio (PAR) targets.
- Control YTD statistics and necessary comparison tables to the previous year, etc.
- Manage faulty parts return process & credit notes processing.
- Monitor, escalate, and report delays to Warehouse management.
- Provide regular detailed parts reports to management.
- Make effective and regular use of the SEEA systems.
- Manage parts stock in compliance with client standards as set out in the Parts Stock Holding and Ordering Policies.
- Report, interpret, and consult on information to improve spare parts logistics.
Key Performance Indicators (KPIs)
- Parts Arrival Ratio (PAR)
- Credit Return Management
- Long Term Repair Ratio (LTP)
Requirements & Experience
- Qualifications: Certificate/Diploma in Logistics / Business Management (Essential) or Degree/Diploma in Procurement or related.
- Experience:
- Minimum of 5 years related experience in Consumer Electronics.
- 3 - 5 years’ experience in a Logistics environment of which 3 years must include managing people (Essential).
- Exposure to Service Delivery methodologies.
- In-depth knowledge of repair and service centre operations.
Required Skills & Competencies
- Technical:
- Knowledge of supply chain operations.
- Knowledge of forecasting systems and processes.
- Understanding of parts distribution.
- Knowledge of tracking and reporting on parts movements.
- Understanding of spare parts administration & accurate + detailed report writing.
- Behavioral:
- Interpersonal and communication skills.
- Self-starter with good time management.
- Problem-solving and analytical thinking.
- Planning, organizing, and coordination.
- Decision-making capabilities.
