Hospitality and TourismFull-TimeJunior-level(1-2 yrs)
Job Description
Role Description
The primary purpose of the position is to provide professional, efficient, and friendly food and beverage service to guests, ensuring that all dining needs are met while maintaining the highest standards of cleanliness and guest satisfaction.
Key Responsibilities
Ensure that personal grooming, personal etiquettes and hygiene/sanitation is highly maintained (professional, prompt and personal service).
Exercise skills and personal qualities to ensure customers are provided with quality service as required by the food and beverage service profession (e.g. welcoming guests, sitting guest, order taking, service, clearance and billing).
Handle food with hygiene to avoid contamination.
Maintain high standards of cleanliness in the assigned areas within the restaurant.
Undertake outside catering services when required.
Raise requisition for non-food and food items from the stores and ensure efficient usage and control.
Daily liaise with chefs with regards to changes in the menu, daily availability and Allergens for the daily specials.
Assist and supervise members of staff in order to provide a good standard of service.
Demonstrate and maintain high levels of customer service.
Ensure that all bills have been paid and revenue reconciliation is correct and complete at the end of each shift.
Ensure restaurant and conference halls are correctly set up for each shift to the required guest standard.
Supervise all preparation and service of customer needs.
Co-ordinate the kitchen and the service during meal service.
Ensure that employees carry out the daily mis en place, cleaning schedule and to maintain the operation to the highest standard.
Ensure all operating equipment is handled carefully avoiding abuse and minimizing breakage.
Take equal responsibility for training within the department in liaison with the manager.
Effectively handle customer complaints and refer to manager any complaints from guests as soon as possible.
Fully Implement the Jumuia Resorts Strategic plan and SOPs.
Requirements & Qualifications
Education: At least Secondary School Education (KCSE).
Specialized Training: At least Certificate in Food and Beverage.
Experience: Must have worked in a similar position for at least one year.
Certifications: Must have a valid Food Handler certificate.
Other Skills: Must maintain highest standards of hygiene at all times; possess good planning, organization, and communication skills; and be a team player.
How to Apply
Interested and qualified candidates should apply by clicking the application link which redirects to the official application form on Google Docs: https://www.myjobmag.co.ke/apply-now/1178777
How to Apply
Interested and qualified candidates should apply online via the following link: https://www.myjobmag.co.ke/apply-now/1178777. This link will redirect you to the application form hosted on Google Docs.
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