Waiter

Responsibilities and Essential Job Functions

The essential job functions include but are not limited to the following:

• Sets up and tears down service stations.
• Taking table orders for all food and beverage from the guests and serving them in a professional and positive manner.
• Provides service within Fairmont and Hotel Standards.
• Fosters a welcoming culture.
• Delivers crisp, efficient food and beverage service with excellent rapport building – providing an experience, not just a meal.
• Cash Handling.
• Must be knowledgeable on menus – both food and beverage – and able to speak passionately and informatively about the offerings.
• Tailors Service flow to the diner’s needs.
• Reviews daily reports, arrival, VIP, and group information, following up on action items.
• Aware of all business within the hotel on a daily basis and able to guide guests accordingly.
• Works behind the bar as a bar server on occasions, and to supervise the smooth running of the outlet.
• Attends to all guest requests, being constantly aware of anticipating guests’ needs.
• Ensures the smooth running of each table.
• Help to ensure the smooth running of all guests requirements and needs on each table.
• Clears away any used crockery, cutlery etc.
• On occasions, may be allocated to the buffets to check for replenishment, cleanliness and respond to guest requests.

Qualifications

• Minimum 1 year experience in Food and Beverage, preferably at a luxury property.
• An operational knowledge and proficiency in Point-of-Sale System is an asset.
• Excellent written/verbal communication and interpersonal skills.
• Strong guest service orientation.
• Able to balance a variety of conflicting priorities while providing guest service.