Hospitality and TourismFull-TimeJunior-level(1-2 yrs)
Job Description
This role involves reporting to the F&B Manager and focuses on providing professional and positive food and beverage service, ensuring all guest interactions adhere to Fairmont and Hotel Standards. The successful candidate will foster a welcoming culture and deliver a crisp, efficient dining experience.
Responsibilities and Essential Job Functions
The essential job functions include but are not limited to the following:
Sets up and tears down service stations.
Taking table orders for all food and beverage from the guests and serving them in a professional and positive manner.
Provides service within Fairmont and Hotel Standards.
Fosters a welcoming culture.
Delivers crisp, efficient food and beverage service with excellent rapport building – providing an experience, not just a meal.
Cash Handling.
Must be knowledgeable on menus – both food and beverage – and able to speak passionately and informatively about the offerings.
Tailors Service flow to the diner’s needs.
Reviews daily reports, arrival, VIP, and group information, following up on action items.
Aware of all business within the hotel on a daily basis and able to guide guests accordingly.
Works behind the bar as a bar server on occasions, and to supervise the smooth running of the outlet.
Attends to all guest requests, being constantly aware of anticipating guests’ needs.
Ensures the smooth running of each table.
Help to ensure the smooth running of all guests requirements and needs on each table.
Clears away any used crockery, cutlery etc.
On occasions, may be allocated to the buffets to check for replenishment, cleanliness and respond to guest requests.
Qualifications
Minimum 1 year experience in Food and Beverage, preferably at a luxury property.
An operational knowledge and proficiency in Point-of-Sale System is an asset.
Excellent written/verbal communication and interpersonal skills.
Strong guest service orientation.
Able to balance a variety of conflicting priorities while providing guest service.
How to Apply
Interested and qualified candidates should apply online by going to the Fairmont Hotels & Resorts application page on jobs.smartrecruiters.com.