Visa Assistant (Non-Immigrant)

The Nonimmigrant Visa (NIV) Assistant performs a wide range of consular duties associated with delivering nonimmigrant visa (NIV) services, in accordance with the NIV unit's standard operating procedures and established visa processing guidelines. This role is crucial for maintaining efficient and secure visa operations.

Key Responsibilities

The incumbent performs essential functions including:

• Data-entry tasks.
• Document review.
• Handling correspondence.
• Passport manifesting.
• Visa printing.
• Other general office work.

Customer Service and Operations Focus

Customer service focus is essential in this visa unit, which addresses applicants in person daily. The position requires a high-level of attention to detail to spot trends or potential issues and escalate those as necessary. The job holder is fully cross trained to function in any role as required by visa demand and scheduling.

Qualifications and Requirements

Education Requirements:

• Completion of two years of college or university studies is required.

Experience:

• Minimum two years' of experience involving the application of regulations and law, extensive public contact, customer service, or problem-solving experience is required.

Mandatory Pre-Employment Requirements:

All selected candidates must be able to obtain and hold a:

• Security certificate; or
• Public trust security clearance.

All selected candidates will be subject to a background investigation and may be subject to a pre-employment medical exam. Selected candidate must be able to begin working within a reasonable period of time upon receipt of agency authorization and/or clearances/certifications or their candidacy may end.

Evaluation:

Candidates will be evaluated against the qualifications and requirements in this vacancy announcement. Applicants may be asked to complete a pre-employment language or skills test. The application must address all position qualifications and requirements including education, experience, language, and any knowledge/skills/abilities listed.