Trainer

The role involves designing and delivering high-quality training sessions to ensure employees meet the technical and operational standards required for our BPO and KPO services. The ideal candidate will have strong facilitation skills and the ability to operate effectively in a fast-paced environment.

Key Responsibilities

• Training Delivery: Conduct training sessions for new hires and existing employees to ensure high performance and compliance with company standards.
• Material Development: Prepare training materials, modules, and assessments tailored to the needs of the business.
• Performance Evaluation: Evaluate training effectiveness through various methods and prepare detailed reports for management.
• Documentation: Maintain accurate training records and documentation for all sessions and participants.
• Stakeholder Coordination: Coordinate with internal and external stakeholders to identify and address training needs.
• Administrative Tasks: Handle administrative tasks related to the training department.

Qualifications & Requirements

• Graduate of a Bachelor’s degree, preferably in Information Technology, Business Management, or any related field.
• At least 3 years of experience as a Trainer, delivering and facilitating training programs.
• Experience in the BPO industry is a plus.
• Excellent communication skills, both written and spoken.
• Strong presentation and facilitation skills.
• Good analytical skills and proficiency in MS Office tools, including the use of functions, formatting, and aesthetics.
• Ability to create training materials and evaluate training effectiveness.
• Flexible to work in shifting schedules when required.
• Ability to work in a fast-paced and dynamic environment.

How to Apply

Interested and qualified candidates should forward their CV to: kenya@adec-innovations.com Or WhatsApp: +254 788 182380 using the position as the subject of the email.