Tour Consultant Team Leader – Tour Operations (Mombasa)

Key Responsibilities

• Team Management: Lead, coach, and motivate a team of Tour Consultants to deliver exceptional service.
• Operations Oversight: Oversee daily reservations operations, including workload planning and performance monitoring.
• Documentation: Ensure timely and accurate preparation of quotations, bookings, and travel documentation.
• Stakeholder Relations: Build and maintain strong relationships with agents, partners, and key stakeholders.
• Financial Management: Manage bookings within Tourplan, ensuring accuracy in costing, margins, and invoicing.
• Revenue Support: Support revenue optimization through effective margin management and supplier negotiations.
• Client Support: Handle complex itineraries, escalations, and VIP client requests professionally.
• Team Development: Coordinate team schedules, performance reviews, and ongoing development initiatives.
• Workflow Coordination: Ensure smooth operational handovers and adherence to booking timelines.

Performance Expectations

• Deliver timely responses to client requests and efficient turnaround of quotations.
• Maintain high levels of accuracy in bookings and documentation.
• Drive strong booking conversion and revenue performance.
• Ensure smooth, compliant, and efficient booking processes.
• Foster high customer satisfaction and positive agent feedback.
• Build and maintain a high-performing, accountable, and motivated team.

Qualifications and Experience

• Education: Bachelor’s Degree or Diploma in Business, Tourism, or Customer Service Management.
• Experience: Minimum of 7 years in the tourism industry, with at least 5 years in a supervisory/leadership role.
• Technical Skills: Proficiency in ICT systems, specifically essential experience with Tourplan.
• Industry Knowledge: Strong knowledge of East African tourism products and market dynamics.
• Soft Skills: Excellent communication, interpersonal, negotiation, and organizational skills with high attention to detail.

Why Join This Opportunity?

• Join a reputable organization in the tourism and travel sector.
• Lead and develop a high-performing team.
• Work in a dynamic, fast-paced environment.
• Play a key role in delivering exceptional travel experiences.

How to Apply

Interested candidates should submit their CV, cover letter, and relevant testimonials to: atlglobalbusiness@gmail.com and Copy: hr@senseofafrica.co.ke. Ensure the Subject Line reads: TOUR CONSULTANT (TEAM LEADER) APPLICATION. Applications must be received by 30 April 2026.