Telesales Executive

Role Purpose

The Telesales Executive is responsible for generating sales through outbound and inbound telephone engagements with prospective and existing clients. The role focuses on promoting the company’s products and services, nurturing leads, closing sales, and maintaining strong customer relationships to support the company’s revenue growth objectives. This role ensures effective customer engagement, accurate recording of sales activities, and adherence to company sales policies and procedures while supporting the organization’s property sales pipeline and revenue targets.

Key Responsibilities

• Lead Generation and Prospecting: Identify and reach out to potential customers through outbound calls and follow-ups on marketing leads to generate new sales opportunities and qualified prospects.
• Sales Conversion and Revenue Generation: Present company property investment opportunities to prospects, handle customer objections, and guide clients through the buying process to achieve sales closures.
• Customer Relationship Management: Build and maintain strong relationships with prospects and existing clients through consistent engagement, follow-ups, and professional customer service.
• Sales Reporting and CRM Management: Maintain accurate records of calls, sales activities, and customer interactions in the CRM system and prepare daily, weekly, and monthly telesales reports.
• Coordination with Sales and Marketing Team: Work closely with the sales and marketing teams to support lead generation campaigns, schedule site visits, and ensure seamless customer onboarding.
• Standards and Compliance: Ensure adherence to company sales policies, operational procedures, and ethical selling practices.

Key Accountabilities

• Achievement of individual telesales targets (minimum of 4 sales per month) and contribution to overall company sales revenue.
• Timely follow-up and effective conversion of leads generated through marketing campaigns, referrals, and company databases.
• Effective scheduling and coordination of site visits and consultations with prospective buyers.
• Accurate maintenance and updating of CRM records, customer information, and sales documentation.
• Maintaining high levels of customer satisfaction through professional engagement and effective communication.
• Contribution to growth of the company’s client base and strengthening of the property sales pipeline.

Main Activities

• Conduct outbound calls to potential customers from company databases, referrals, and marketing generating leads.
• Introduce company projects and investment opportunities to potential clients.
• Qualify prospects based on interest level, budget, and readiness to invest.
• Build and maintain a strong pipeline of potential buyers.
• Follow up on leads generated through digital marketing campaigns, property exhibitions, and referrals.
• Present property features, benefits, pricing structures, and payment plans to potential buyers.
• Address client inquiries and professionally handle customer objections.
• Close sales directly through telesales or facilitate closure through the marketing team.
• Achieve 4 sales monthly, and quarterly sales targets and KPIs set by the management.
• Track progress of leads within the sales pipeline and prepare performance reports.
• Participate in sales meetings, product briefings, and training sessions.

Qualifications and Experience Requirements

• Diploma or Bachelor’s degree in Business Administration, Marketing, Sales, Real Estate, or any related field.
• Professional sales training or certification is an added advantage.
• Membership to a professional body.
• At least 2 – 3 years’ experience in telesales, call center sales, or real estate sales.
• Proven track record of achieving or exceeding sales targets.
• Experience working with CRM systems and customer databases.
• Strong persuasion, negotiation, and closing skills.
• Ability to work under pressure in a target-driven sales environment.
• Ability to collaborate effectively with marketing teams and BDM teams.

Competency Requirements

• Strong sales, negotiation, and persuasion skills.
• Excellent verbal communication and presentation skills.
• Customer relationship management skills.
• Ability to influence customer decision-making and close sales.
• High resilience and ability to work under pressure.
• Strong organizational and time management skills.
• Attention to detail and strong record-keeping abilities.
• Computer skills: Microsoft Word, Microsoft Excel, Adobe, PowerPoint.