Technical Program Manager, Enterprise Applications

Job Overview / Summary

The Technical Program Manager will support the Enterprise Applications team in enabling IRC's future state IT support model through the delivery of system enhancement and integration projects, primarily within the ServiceNow platform. This includes managing the design and delivery of ServiceNow enhancements and integrations with other enterprise systems, coordinating release schedules, and ensuring technical solutions are well-documented, tested, and supportable as the platform evolves to meet growing organizational needs.

In this role, the Program Manager will use Agile methodologies to manage program workstreams, including product backlog management, sprint planning, and task management, acting as scrum master by educating the team on scrum, facilitating scrum events, and removing obstacles faced by engineering and technical teams. They will work closely with solution architects, developers, and business system analysts to translate business requirements into technical specifications, manage cross-system dependencies, and maintain clear technical documentation for partners across the organization. The right candidate loves the intersection of technology, data, and operations, is highly organized and detail-oriented, comfortable managing technical complexity and ambiguity, and brings a high level of emotional intelligence and a positive outlook to cross-functional collaboration.

Key Responsibilities

• Facilitate agile scrum duties including sprint planning, daily stand-ups, backlog grooming, and retrospectives.
• Lead cross-functional, multi-disciplinary teams across all phases of the software development lifecycle, including requirements gathering, design, build, testing, and deployment.
• Translate business requirements into technical specifications and communicate effectively with engineers and architects.
• Document and analyze technical and organizational needs across multiple departments and translate them into program actions and requirements.
• Manage cross-system dependencies, integration risks, and mitigation plans across concurrent enhancement and integration workstreams.
• Support vendor and third-party integration partners, ensuring delivery meets IRC's data quality, security, and compliance standards.
• Continuously build and maintain clarity in program work plans, roadmaps, status, risks, and mitigation plans.
• Develop positive partnerships with both the technology and business user communities.
• Craft high-quality technical work products using productivity and diagramming software.

Requirements & Qualifications

• Education: BA/BSc/HND degree or equivalent.
• Experience: 3–6 years of demonstrable work experience managing technical projects, system enhancements, and/or data/system integrations.
• Methodologies & Tools: Strong experience in Agile/Scrum methodologies and tools such as Jira, Monday.com, Trello, MS Azure DevOps, and Microsoft Planner.
• Technical Familiarity: Working familiarity with system integration concepts, enterprise application platforms (ServiceNow preferred), system architecture, and data flows.
• Skills: Excellent communication (written & verbal), technical documentation, problem-solving, and cross-functional leadership skills.
• Sector Knowledge: Ability to quickly learn global humanitarian aid programming. Prior global NGO experience is preferred.