Progressive Credit is looking for a Team Leader to join their team in Ruaka. The ideal candidate will be responsible for leading a sales team to achieve targets, ensuring high-quality loan acquisitions, maintaining outstanding customer service, and supporting loan recovery efforts.
Key Responsibilities
Achieve monthly sales targets and bring in new customers.
Ensure a high level of quality loans are referred to the business.
Provide support in the recovery of facilities referred by yourself and the team.
Ensure zero tolerance for customer complaints, both internal and external.
Maintain high levels of confidentiality of customers' information.
Deliver excellent service and manage customer relationships effectively.
Qualifications and Requirements
Diploma/Degree in Sales and Marketing or any Business-related course.
Practical working experience in a Microfinance Institution.
At least 4 years of experience as a Team Leader or Branch Manager.
