About the Role
Hugo is seeking a Strategic Account Executive to drive the growth and management of one of our most significant global technology partnerships. In this role, you will be responsible for expanding Hugo’s presence within a major technology organization, identifying new service opportunities, and building long-term strategic relationships with senior stakeholders.
Key Responsibilities
Strategic Account Expansion
- Develop and execute a comprehensive account strategy to expand Hugo’s presence within a major technology organization.
- Build relationships with stakeholders across multiple teams, business units, and operational groups.
- Identify whitespace opportunities where Hugo’s services can create measurable operational value.
Revenue Growth
- Generate and close new opportunities across Hugo’s full portfolio of BPO services.
- Lead discovery conversations to understand operational challenges and outsourcing needs.
- Design tailored service solutions aligned with client goals and internal priorities.
Enterprise Relationship Development
- Build trusted relationships with senior stakeholders and decision makers.
- Develop a deep understanding of internal structures, budgets, and operational priorities.
- Position Hugo as a strategic partner capable of supporting multiple operational functions.
Internal Collaboration
- Partner closely with Hugo’s delivery, operations, and executive teams to design solutions.
- Coordinate cross-functional resources to pursue and close strategic opportunities.
- Maintain strong CRM discipline and account visibility.
What Success Looks Like
- Expansion of Hugo’s footprint across multiple teams and programs.
- Consistent generation of new opportunities within the strategic account.
- Strong executive relationships and long-term partnership growth.
- Successful delivery of large-scale outsourcing programs.
Qualifications and Experience
- A University Degree (BA/BSc/HND).
- Experience selling BPO, outsourcing, or complex services to large enterprise organizations.
- Demonstrated ability to navigate complex organizations with multiple stakeholders.
- Proven track record of expanding large strategic accounts.
How to Apply
Interested and qualified candidates should apply online by visiting the following link: https://www.myjobmag.co.ke/apply-now/1200323. This link will redirect you to the application portal on careers.hugotech.co.
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