National Bank of Kenya is seeking an SME Relationship Manager to drive business growth and market development within the Small and Medium Enterprise segment. This role is central to implementing MSME strategies, managing high-value client relationships, and ensuring the health of the bank's SME portfolio.
Key Responsibilities
SME Business Growth & Market Development
Drive SME business growth and market expansion by implementing business development initiatives aligned with the MSME strategy and growth plans.
Increase revenue and portfolio activity through active marketing, cross‐selling of SME products and services, and driving transactional income.
Strengthen market presence by identifying new business opportunities and collaborating with Regional, Branch, and Support teams to sustainably grow SME market share.
Build and manage strong SME client relationships and pipelines to support departmental objectives and convert opportunities into long‐term, satisfied customers.
Deliver exceptional customer experience by actively managing day‐to‐day engagements and advocating customer needs to ensure high service standards and lasting partnerships.
Portfolio Management & Credit Risk Oversight
Ensure sound credit governance and compliance by adhering to SME underwriting standards, bank policies, and regulatory requirements while supporting credit reviews and facility recommendations.
Safeguard portfolio quality and risk management through continuous monitoring of accounts, identification and mitigation of risks, and coordination of collateral requirements in line with procurement guidelines.
Product Penetration & Cross-Selling
Identify and drive cross‐selling opportunities to increase wallet share and revenue per SME client.
Support SME product knowledge enhancement for branch staff to strengthen product penetration and overall business growth.
Provide strategic market intelligence and manage SME Banking brand initiatives to strengthen market positioning, support informed decision‐making, and enhance overall business performance.
Qualifications, Skills & Experience
Bachelor’s degree in Business Administration, Economics, Finance, Banking or its equivalent from a recognized institution.
Credit management training is mandatory.
A Master’s degree in a Business-related field from a recognized University is an added advantage.
A minimum of Five (5) years of banking experience in a similar role from a reputable organization.
Excellent research, analytical, and problem-solving skills.
Entrepreneurial and Commercial thinking with strong persuasion, management, presentation, and communication skills.
Excellent stakeholder management and organizational skills.
Creative approach, with the ability to anticipate challenges and develop innovative solutions.
Knowledge and ability to ensure good governance practices.
Credit analysis skills and ability to develop credit reports.
How to Apply
Submit your CV and application letter to: recruitment@nationalbank.co.ke by Tuesday, 14th May 2026. Please note that applications received after the deadline will not be considered. Only shortlisted candidates will be contacted for the next stage of the process.
